Posted on 19/01/2017 20:23
Prior to the new year there were 3 months when the number of new CL's exceeded the number that had closed, however the reverse is the case in the January magazine with 4 new sites but the closure of 12. Could this be because of the lack of support from HO for CL's that is now becoming apparent from the way that the new web site is treating them?
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Posted on 20/06/2017 08:27 by eurortravellerDo you really think those are the only two alternatives?
Posted on 20/06/2017 11:14 by CholseyGrangeSurfer, I'm not sure what you mean by being 'Bitten Once' ? However, I'm pleased you have never let down a CL.
Sadly, the Number one issue that CL's face (as evidenced by a Survey done by the Club with CL Owners in 2015) is the 'No Show / Late Cancellation' issue. The research was based on over 1,000 responses.
Only today, a fellow CL owner told me that having turned away many enquiries for this week 2 units that had booked together in January for a stay this week failed to show last night.... The CL Owner had all their details, Club number etc. but the Members denied all knowledge of their booking and said they were staying somewhere else this week. The CL owner has therefore lost 40% of their potential income for this week, and those members that wanted to stay on this CL have been denied the opportunity.
Hence, an increasing number of CL's that are popular have already - or are in the process of - resorting to a Deposit system. No doubt you'll still find CL's that can't be bothered to take a deposit, but I think the number will diminish over time.
CL owners are therefore petitioning the Club to implement the same rules that apply to Club Sites.. If the member is a 'no-show' or late cancellation more three times in a season they can have their membership suspended.
Posted on 21/06/2017 08:52
Typically useless CC forum and IT staff again as it does not allow you to edit a quoted post so one has to post the whole of the previous post. I have had it with this forum and along with many others will not bother with it again in the future. I have unsubscribed from this thread.
Posted on 21/06/2017 21:50
[Typically useless CC forum and IT staff again as it does not allow you to edit a quoted post so one has to post the whole of the previous post. I have had it with this forum ]
Hear, hear! The only solution is is to cut a selection from the OP and paste it.
I really have no issues with not being consulted on the cost of the name change etc. etc. as nothing much has changed and the sites are still the same, but this long-awaited CT message board update is (still) archaic and should've been binned and replaced by an up to date and off-the-shelf software package of which there are many. Even my impecunious motorbike club with fewer than 800 members has a far more user-friendly message board.
Posted on 22/06/2017 18:11
Deposits are the way forward, we've found this to be true. No one has baulked at paying one, and those who have no showed hadn't been asked for one. One lovely old boy who'd sent a deposit called to rearrange his dates due to a family matter, and due to this we've managed to fit another guest in at short notice, so a win win situation. And I must say, if a prospective customer refused to send a deposit I would have to politely refuse the booking. I can't think of any other holiday business that doesn't reserve your booking without a deposit, can you? EV
Posted on 22/06/2017 19:08
I've not paid a deposit for a hotel for years
I don't have a problem with paying a deposit for a CL and can fully understand why they are useful. We read of CL owners being let down far too often.
However if I pay a deposit I like to pay it online if possible. Ideally by PayPal and with a nice clear paper trail. If I had to send a cheque by post I'd probably look elsewhere as I'd probably forget to post it and end up without a booking
So as a plea to deposit takers - can you make it as easy as possible for us to give you our money and confirm you have it?
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Posted on 29/06/2017 21:40
Have just got home to find the last 3 months copies of the CC's magazine. There are 15 new CLs (Hurrah) but 18 closures (Boo), and also hidden in the updates listing are another 5 closed this year (at least), so that's 8 less to choose from.
I also wonder how many of those 5 closed temporarily will in fact re-open.
Posted on 20/07/2017 14:01
As a new site owner (this is our second year) we can state that the incentives for staying open are few.
Simply put, the returns aren't there. Last year we had sub 50 night stays and this year sub 30 night stays to date. Everyone who comes loves their stay, but it takes time to become established and hopefully we'll bridge that major void.
If I were to ask the club to do one thing it would be to support and promote young CLs much more (e.g. magazine articles - but they seem unwilling when we've suggested this in the past) to help bridge this gap significantly. Otherwise many new CLs simply won't last.
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