Lack of proper CL site information

footlooserv replied on 23/07/2020 17:52

Posted on 23/07/2020 17:52

Who else out there is fed up with CL listings that are so far out of date (prices from 2016 etc) and no photos to show what the site is like? Many do not have emails and consequently you need to make phone calls for prices etc. You then risk booking a site and turn up to find it is not desirable - or as recently having talked to people the very old 8 year bad reviews are totally wrong with the site having changed hands - no new reviews as people seem to be avoiding it.

Surley the Club should police the CL advertisements insisteing that there are photos and also up tp date prices for year beginning.

Tinwheeler replied on 07/09/2020 12:08

Posted on 07/09/2020 12:08

Frankly, Stuh, I like many others don't use FB so your efforts in that direction fall on deaf ears as far as we are concerned.

I notice you keep putting your FB link in your posts. Why not link to your page on this site, or your own website? You are limiting your audience.

I'm not likely to be one of your customers as I live too close but, if I'm looking for a site and only see FB details, I move on to something else.

So, forget being solely FB on here and make the info easy to find for everyone 👍

Stuh01 replied on 07/09/2020 12:29

Posted on 07/09/2020 12:08 by Tinwheeler

Frankly, Stuh, I like many others don't use FB so your efforts in that direction fall on deaf ears as far as we are concerned.

I notice you keep putting your FB link in your posts. Why not link to your page on this site, or your own website? You are limiting your audience.

I'm not likely to be one of your customers as I live too close but, if I'm looking for a site and only see FB details, I move on to something else.

So, forget being solely FB on here and make the info easy to find for everyone 👍

Posted on 07/09/2020 12:29

Hi Tim, i am actually trying to expand my audience - I don't always put the facebook link but I have just done it recently and it appears to product better results! 

We also have the club web page and our own website so I have done by best to make it accessible to everyone no matter what the preference is

There is no right and wrong way of doing things but please bear in mind that you don't have to be a Facebook member to view the page. 

I was trying to address the point about obtaining up to date information on this thread  

http://www.caravan-club-cornwall.co.uk/

replied on 07/09/2020 12:57

Posted on 07/09/2020 12:29 by Stuh01

Hi Tim, i am actually trying to expand my audience - I don't always put the facebook link but I have just done it recently and it appears to product better results! 

We also have the club web page and our own website so I have done by best to make it accessible to everyone no matter what the preference is

There is no right and wrong way of doing things but please bear in mind that you don't have to be a Facebook member to view the page. 

I was trying to address the point about obtaining up to date information on this thread  

http://www.caravan-club-cornwall.co.uk/

Posted on 07/09/2020 12:57

I generally do not book sites without a website page. 

Tinwheeler replied on 07/09/2020 13:15

Posted on 07/09/2020 12:29 by Stuh01

Hi Tim, i am actually trying to expand my audience - I don't always put the facebook link but I have just done it recently and it appears to product better results! 

We also have the club web page and our own website so I have done by best to make it accessible to everyone no matter what the preference is

There is no right and wrong way of doing things but please bear in mind that you don't have to be a Facebook member to view the page. 

I was trying to address the point about obtaining up to date information on this thread  

http://www.caravan-club-cornwall.co.uk/

Posted on 07/09/2020 13:15

Actually, It's Tin but no matter.

I understand what you’re saying, Stuh, but my point was that it's better to make it easy for everyone. Can I read the FB page without registering? See, I just dismissed it out of hand without checking. 

It matters not to me what you do but, for your own sake I’d have thought   the wider the audience you reach out to with ease of contact, the better it’ll be for your business. Your choice, obviously.🤷🏻‍♂️

PS. I like your website.

DavidKlyne replied on 07/09/2020 15:29

Posted on 07/09/2020 11:51 by Stuh01

As a CL owner I can provide some feedback on this - our listing has some photos and they are not as up to date as I would like but its not easy to get it changed as the club need to do it.

Having said that the club listing has a link to our own website which also links to our Facebook page. Its so much easier for me to upload information to Facebook which also feeds directly into our website. 

In addition I can also have an instant conversation via Facebook with the member which is becoming more and more frequent or people can make direct contact via our website. Most of our bookings come from an enquiry on our own website although some people prefer to phone which is fine. 

Nowadays people tend to leave reviews on Google and Facebook as its much easier for them as well. Although we are fully booked most of the time we don't get many reviews on the club site

 

https://www.facebook.com/caravanclubcornwall

Posted on 07/09/2020 15:29

I think having a Facebook page for a CL is a sensible way going forward. They are easy the set up and you don't have the maintenance and costs associated with a www webpage.  I would still encourage CL owners to go down that route to make sure their Club page is kept up to date. Although you don't have many reviews on the Club webpage they are all very positive. Perhaps you need to encourage your guests to submit a review to the Club's webpage? 

David

brue replied on 07/09/2020 15:34

Posted on 07/09/2020 15:34

Agree with that even though I don't do FB the actual FB page concerned was easy to see and read. But I also think many CL pages on here could be updated too.

Hja replied on 07/09/2020 16:21

Posted on 07/09/2020 16:21

I too dont use facebook.  I rely on the club site for up to date info about CLs.  What disappoints me is that too many users of sites only review if bad review.  I try and review every site we visit.  We can all add some extra info that might be helpful to another potential visitor e.g. availability of hard standings, position of water tap, grey water facilities, softness of ground.  Maybe if more of us put that sort of info into reviews, more owners would realise this is the sort of stuff we need to know.

I am surprised that the Club doesnt have some sort of proforma for CL owners that includes all these things.  Obviously wouldnt stop the owner adding there own info about what they perceive to be their own USP.

A poster way up the thread wondered if the Club really understood how  many members belong to the Club because of the CL network.  I certainly dont think the Club apparently does much to promote & assist CLs.  The odd article or reference in a report on an area in teh magazine doesnt really amount to promotion.

replied on 07/09/2020 16:39

Posted on 07/09/2020 15:29 by DavidKlyne

I think having a Facebook page for a CL is a sensible way going forward. They are easy the set up and you don't have the maintenance and costs associated with a www webpage.  I would still encourage CL owners to go down that route to make sure their Club page is kept up to date. Although you don't have many reviews on the Club webpage they are all very positive. Perhaps you need to encourage your guests to submit a review to the Club's webpage? 

David

Posted on 07/09/2020 16:39

They are easy the set up and you don't have the maintenance and costs associated with a www webpage.

There are free website builders that are easy to use, free and only maintenance is to update attached files such as to update charges or add more detail etc using associated documents which when changes automatically update the web pages. 

I am no whizz kid but this one below took me an afternoon about 15 years ago using Google who are now offering an updated free product.

https://sites.google.com/site/friendsnearby/home

 

When I look for a CL in an area I don't use the CMC site at all initially. I type a city or post code of where I wish to be into Google Maps and search for a CL. Those that show a website I checkout, those that don't I am unlikely to investigate.

 

DavidKlyne replied on 07/09/2020 17:02

Posted on 07/09/2020 16:39 by

They are easy the set up and you don't have the maintenance and costs associated with a www webpage.

There are free website builders that are easy to use, free and only maintenance is to update attached files such as to update charges or add more detail etc using associated documents which when changes automatically update the web pages. 

I am no whizz kid but this one below took me an afternoon about 15 years ago using Google who are now offering an updated free product.

https://sites.google.com/site/friendsnearby/home

 

When I look for a CL in an area I don't use the CMC site at all initially. I type a city or post code of where I wish to be into Google Maps and search for a CL. Those that show a website I checkout, those that don't I am unlikely to investigate.

 

Posted on 07/09/2020 17:02

Unfortunately many people, particularly those in the younger age groups (probably 60 and lower!) now don't want to navigate through a website and they find Facebook much easier. This especially true for those that prefer to navigate using a smartphone. Also a Facebook page gives the CL a professional appearance which is familiar to most. Some CL's do have their own (proper) websites, many of them have been going for years. But I can't help thinking that those with the conventional websites would they do the same now if they were just starting out?

David

Stuh01 replied on 07/09/2020 17:17

Posted on 07/09/2020 15:29 by DavidKlyne

I think having a Facebook page for a CL is a sensible way going forward. They are easy the set up and you don't have the maintenance and costs associated with a www webpage.  I would still encourage CL owners to go down that route to make sure their Club page is kept up to date. Although you don't have many reviews on the Club webpage they are all very positive. Perhaps you need to encourage your guests to submit a review to the Club's webpage? 

David

Posted on 07/09/2020 17:17

Hi David, I do encourage anyone staying with us to leave a review on the club website but most either do it on Facebook or Google (probably because its so much easier to do!)

Its just a question of trying to be accessible to anyone and everyone who needs to find us!

 

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