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Lack of proper CL site information

footlooserv replied on 23/07/2020 17:52

footlooserv profile picture Member

footlooserv

Caravanner

Posted on 23/07/2020 17:52

Who else out there is fed up with CL listings that are so far out of date (prices from 2016 etc) and no photos to show what the site is like? Many do not have emails and consequently you need to make phone calls for prices etc. You then risk booking a site and turn up to find it is not desirable - or as recently having talked to people the very old 8 year bad reviews are totally wrong with the site having changed hands - no new reviews as people seem to be avoiding it.

Surley the Club should police the CL advertisements insisteing that there are photos and also up tp date prices for year beginning.

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davetommo replied on 23/08/2020 18:46

davetommo profile picture Member

davetommo

Motorhomer
Posted on 27/07/2020 15:29 by wildemere

As a CL owner and user I fully understand many of the comments that have been made. I have photos on my cl on this site and have tried to keep the fees constant throughout the time of the book, but I would ask those who comment that it is 2.5 years from submitting the information to the club from one edition to the next. In the past 2 years I have seen a 50% increase in the electricity used whilst the vans are on site, plus the costs from our supplier. 

Re email contact, yes I have an email address and I get bookings via Email. Sadly well over 75% of my no shows are email bookings. and there are a large number who enquire for dates to which I reply and nothing more is heard . I delaet after 24 hours. 

On the plus side I am a hobby CL owner and a retired farmer, the CL gives me the chance to meet some lovely people  and great caravaners that give me satisfaction to supply a service they enjoy. 

Posted on 23/08/2020 18:46

Re the no shows. Charge a deposit.

Wherenext replied on 23/08/2020 19:21

Wherenext profile picture Member

Wherenext

Campervanner
Posted on 23/08/2020 18:42 by davetommo

Getting the price in writing via e mail is a good idea. A few years ago I got a price from a CL at Fareham. When I got there he wanted more and denied saying the price he quoted on the phone. The price he quoted on the phone was the price in the book

Posted on 23/08/2020 19:21

I note you chose to pick up on one the points made by KjellNN, namely the price aspect yet Kj's post also said that no recent review would mean no visit from him.  

On the "1932" thread on CLs you mentioned a CL that you recommended, namely Whinneyknowe, yet you haven't left any review of your stay there. Why not? By not leaving a review you could be affecting a members choice of whether they stay or not. You only seem to want to leave poor reviews. Why is that? Doesn't seem fair to me.

redface replied on 23/08/2020 23:02

redface profile picture

redface

Caravanner

Posted on 23/08/2020 23:02

OK folks, so what is the best way to get back to basics?

1) pick a site (CL) in an area you wish to be in.

2) view it on Google maps, and think about what you see.

3) most important of all - ring the owner and chat to them asking any questions that you think pertinent.

I have done that for a few years and have not been disappointed yet.

GrandmaMoley replied on 30/08/2020 22:26

GrandmaMoley profile picture

GrandmaMoley

Posted on 30/08/2020 22:26

hello , the info of this CL site (5 van site)  is up to date

www.DrakeHouseCaravanSite.co.uk

near clitheroe Lancashire 

Adult only, serviced pitches and well spaced out

toilet and shower open

free wi fi

we are only taking bookings one month ahead, This means we are now taking bookings for September 2020

please ring 01200 425494 (please leave a message) or email ann@drakehousecaravansite.co.uk

you will have quick response

Stuh01 replied on 07/09/2020 11:51

Stuh01 profile picture Member

Stuh01

Caravanner

Posted on 07/09/2020 11:51

As a CL owner I can provide some feedback on this - our listing has some photos and they are not as up to date as I would like but its not easy to get it changed as the club need to do it.

Having said that the club listing has a link to our own website which also links to our Facebook page. Its so much easier for me to upload information to Facebook which also feeds directly into our website. 

In addition I can also have an instant conversation via Facebook with the member which is becoming more and more frequent or people can make direct contact via our website. Most of our bookings come from an enquiry on our own website although some people prefer to phone which is fine. 

Nowadays people tend to leave reviews on Google and Facebook as its much easier for them as well. Although we are fully booked most of the time we don't get many reviews on the club site

 

https://www.facebook.com/caravanclubcornwall

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