Fault with CL search engine

Benji66 replied on 23/04/2016 09:54

Posted on 23/04/2016 09:54

I realise that a previous discussion on this issue has been moved by a champion, however, as a CL owner I feel that it is important to flag up in this thread that the CL search engine is not locating any sites in England at present. We are still out here and hopefully this problem will be addressed ASAP!

Metheven replied on 25/04/2016 12:11

Posted on 25/04/2016 12:11

So the only questions left are why did the problem happen and why it took until today to fix when most companys have a 24/7/365 cover for their websites

I'm afraid 'management' are very selective in the questions they answer. 

briantimber replied on 25/04/2016 12:59

Posted on 25/04/2016 12:59

So the only questions left are why did the problem happen and why it took until today to fix when most companys have a 24/7/365 cover for their websites

I'm afraid 'management' are very selective in the questions they answer. 

Agree Dave, this has been noted on previous occasions...Cool

DSB replied on 25/04/2016 13:43

Posted on 25/04/2016 13:43

Hi all,

The Web Team have notified me that the problem with the England-based CLs search engine has now been rectified.

Thanks

One ahead of me again Rochelle.... Laughing

However.... the main site is working but the app still isn't yet populating.   If you are using the app, hang fire for the moment - they are working on this as we speak!

David 

Although the app isn't fully working yet.  If, like me, you are a little impatient, it will work fully if you uninstall and reinstall the app. Wink

David 

Spriddler replied on 25/04/2016 14:37

Posted on 25/04/2016 14:37

I have never understood why CL owners accept the restriction of only accommodating CC members. The only benefit I can see for a CL being locked into the CC is an entry in the Sites Guide or on the CC website.

There are no end of other guides and websites that could generate clients for them from a much larger market than just the CC membership. I often use the free www.ukcampsite.co.uk website which shows CC, commercial and CL/CS sites with the caviat 'CC Members only'.

I fully understand and am happy that some CL owners accept non members if it helps to maintain their viability and doubt that it would result in them being constantly fully booked.

I'm a CL devotee and only subscribed to this 'Club' for access to them.

RochelleCC replied on 25/04/2016 16:05

Posted on 25/04/2016 16:05

Hi everyone,

We’re sorry some users are not getting any results for CL searches on the app. This is actually due to a fault on our content management system which has now been rectified. The app will refresh itself in the next couple of days and show the full site catalogue again automatically, however if any user would like to speed this up they can uninstall and then reinstall the app. This forces an early catalogue update and will ensure users get the correct results.

Rochelle

paul56 replied on 25/04/2016 16:46

Posted on 25/04/2016 16:46

Thanks Rochelle, can now see all of the counties again (Hurray - North Yorkshire exists again!) but there are still dozens of farms showing in the Search Counties box...Since when has Airhouse Archived or Badgers Oak Farm been a County in the UK?

Garden Gate replied on 27/04/2016 11:04

Posted on 27/04/2016 11:04

I have been looking for a CL in the Western Isles recently. The search by county facility on the website does not show any CLs for this area even though one definitely exists. I've even been in touch with the owner to confirm this. I spoke to someone from the club last evening on their live chat option. She assured me the CL was visible on the search by map facility. This is true but the details on the link are not available. I wonder how many other CLs are losing out! 

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook