Do not rely on the APP for correct details on CL's

CholseyGrange replied on 23/08/2017 15:42

Posted on 23/08/2017 15:42

As you may have realised, the Mobile App, which was launched by the Club last year, does NOT currently show up-to-date information on CL's.  

The idea of a Mobile App is laudable, especially when we know that the majority of interactions with the Club Website are from mobile devices.  After all this is a Touring Club.  

The reason for this is that App is 'tied' to the out-of-date database that was behind the old Club website and the App has not yet been switched over to the new database where current information, photos, prices and email addresses reside.  

Hence since October/November 2016 the App has been 'out of date'.

The Club is well aware of this shortcoming, and has been promising CL owners that it would be fixed 'soon', but as we experienced with the new website at the start of this season, change happens frustratingly slowly and it will probably be the end of the 2017 season before the App reflects the correct data.

Unfortunately the Club has not warned members (to my knowledge) that the App is out-of-date, and of course because it is out-of-date, the App shows CL's that have closed, CL's that have recently opened are not shown and Members have booked on CL's thinking they accept dogs or children when the CL in question may have changed their policy.

So, please don't rely on the App for accurate details on CL's, until the situation is resolved.

AlanGL7 replied on 26/10/2017 07:22

Posted on 26/10/2017 07:22

The updated version doesn't appear to work on Samsung Galaxy Tab 2. Get 'Your device isn't compatible with this version' when I attempt to download. Old version used to be OK

 

peedee replied on 26/10/2017 09:11

Posted on 26/10/2017 09:11

Alan, it is working fine on my Tab 2 running Android version 7 same on my smart phone also running Android Version 7.

peedee

CLMaddie replied on 26/10/2017 09:13

Posted on 26/10/2017 09:13

Hi AlanGL7,

I am sorry to learn that the app isn't working for you. I will contact the relevant team to get this looked in to.

Please could you email CLResponse@camc.com with your details I will get back to you with an update as soon as possible.

Thank You,

Maddie

AlanGL7 replied on 26/10/2017 09:42

Posted on 26/10/2017 09:42

OK thanks Peedee think I know what the problem is. I'm running Android 4.2.2. Its says there are no software updates available but from the Samsung website looks like they've stopped automatically rolling out updates to Tab 2 as its so old! I'll investigate later as to how I upgrade to v7.

peedee replied on 26/10/2017 10:14

Posted on 26/10/2017 10:03 by peedee

My other half's Tab runs 4.2.2, I'll check it out on that.

peedee

Posted on 26/10/2017 10:14

Yes I get the same result as you Alan. I did try to update the 4.2.2 version a few days ago for other reasons but could not. I came to the conclusion it was not possible without changing hardware?.

peedee

CholseyGrange replied on 17/11/2017 14:09

Posted on 17/11/2017 14:09

It seems I spoke too soon. 

Some CL's have reported that their details are still showing the 'old' data rather than the new.  

It seems odd that the app is showing data from different sources, but perhaps the testing wasn't very thorough.  I have notified the Club, but as yet, not had a response.

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