Do not rely on the APP for correct details on CL's

P Poor service from CC to both CL owners and members

Just when you think it can't get any worse.......

Pretty poor show from the Club and frustrating for CL owners. However the POIs seem to kept inline with changes.

peedee

Yet another example of the shoddy treatment of CL owners by the club.

Who could blame them if they sought exemption with another organisation?

Ironically September's magazine has icons on the club sites featured to say book on the app. Prominently placed as Whitton the photo background. 

Personally I didn't realise there was an app, probably wouldn't use it anyway, until this thread started, but seeing the icon I would assume the app was up to date and contained everything.

Silly me 😉

CG

I stopped using the app some time ago. The most important thing to me when booking a cl is price. Not one site showed a price, you are directed to the website or to phone a contact number. 

Thanks for bringing this up. Maybe it will get sorted soon. 

It's so annoying when people bring up faults with the system and yet the club do nothing.

Don't hold your breath on that. I complained about it on here & by email to the club within days of this abortion of a site was launched & the app went into meltdown.

Response from the club, your joking of course! Total lack of interest.

Does the Club not monitor the feedback given by members to the app? With very occasional exceptions, the app is awarded the lowest possible score -- one star -- and comments to the effect that it is not fit for purpose.

We're also members of another Caravanning organization in the UK, whose app, while not perfect, vastly overshadows that of the Club. New Zealand's Motor Caravan Association has an app for members which could be a model for that in any country of the world, and this in a country with the population of Yorkshire.

This app should be withdrawn, and completely re-written before being again released onto an expectant public, taking into account all the comments and frustrations which users have expressed. In a triumph of hope over experience, I have installed the app three times, hoping to see changes made, but each time it has been a disappointment, and been removed.

I've said all this in an email to CAMC: deafening silence, of course.

Another thing you cannot rely on is the site location grid referances (the very accurate latitudes and longitudes) three CL visited this recently all with the wrong Lat/long? The first experience of this was locating a CL near Ashbourne the guide entry specifically says "do not use post code in sat nav as this post code serves four farms" I thought I will use Lat/long but that was wrong it took me to a field away from the farm. Good job we follow the site written directions.

I have now researched several CL locations and not found one to be correct. What I have found is, search the post code (not a very accurate location particularly in rural areas) and pin the location, then search the Lat/long, hey presto they are the same! Whoever does the setting up for the club must just enter the post code and then flag it as the lat/long - not good, in fact a waste of time. So why does the club go to the trouble in the first place.

When we go to Europe with the caravan we use Acsi affiliated sites a lot and the Lat/long given for each site takes you to the front entrance of the site without exception so if they can do it right why not the biggest club in the UK?

I will email this text to the CL team at OUR CLUB also, don't expect a reply either I never seem to get one other than the acknowledgment but then that's automated.

Hi All

Please see below the latest response I received today from our digital team regarding the app.

“We’re aware of the issues and we’re doing everything we can to address the data inconsistency – it’s a top priority for the Club and we hope to have a fix in place in the near future. We’ve had a number of technical issues where planned updates made to link the app to our new web platform have caused unplanned errors in other areas of the app resulting in a failure during regression testing. Work continues to iron out the bugs so we can provide members with an up-to-date and stable app. We’ll provide an update as soon as we have more information to share.”

Thanks

Maddie