Do not rely on the APP for correct details on CL's

CholseyGrange replied on 23/08/2017 15:42

Posted on 23/08/2017 15:42

As you may have realised, the Mobile App, which was launched by the Club last year, does NOT currently show up-to-date information on CL's.  

The idea of a Mobile App is laudable, especially when we know that the majority of interactions with the Club Website are from mobile devices.  After all this is a Touring Club.  

The reason for this is that App is 'tied' to the out-of-date database that was behind the old Club website and the App has not yet been switched over to the new database where current information, photos, prices and email addresses reside.  

Hence since October/November 2016 the App has been 'out of date'.

The Club is well aware of this shortcoming, and has been promising CL owners that it would be fixed 'soon', but as we experienced with the new website at the start of this season, change happens frustratingly slowly and it will probably be the end of the 2017 season before the App reflects the correct data.

Unfortunately the Club has not warned members (to my knowledge) that the App is out-of-date, and of course because it is out-of-date, the App shows CL's that have closed, CL's that have recently opened are not shown and Members have booked on CL's thinking they accept dogs or children when the CL in question may have changed their policy.

So, please don't rely on the App for accurate details on CL's, until the situation is resolved.

CholseyGrange replied on 31/08/2017 12:15

Posted on 31/08/2017 12:15

Maddie

Thank you for the reply and chasing the Digital Team, but it doesn't really help either CL's or members.

The fixes seem to have been a 'work in progress' despite being a 'Top Priority' for some months now and this answer gives no definite dates or timeline.  

One top class (award winning) CL I know attributes a 30% reduction in bookings during 2017 due to the data on the App being incorrect and not showing the CL.

The end of the touring season is now in sight, I guess the best we can all hope for is that it's working next year..

CholseyGrange replied on 24/10/2017 15:12

Posted on 24/10/2017 15:12

I am pleased to report that the App, now seems to have been updated.

Good points:

  • CL's Photos - current ones showing
  • CL Pricing now showing
  • CL Website (if listed) now showing

Points where it could still be improved:

  • Show Reviews (or at least the star rating)
  • Allow Reviews to be posted
  • Show pricing and review rating on the search

CholseyGrange replied on 24/10/2017 19:26

Posted on 24/10/2017 19:26

Peedee - you might need to reinstall the app - it was working OK on my Android phone.

 

peedee replied on 25/10/2017 07:20

Posted on 24/10/2017 19:26 by CholseyGrange

Peedee - you might need to reinstall the app - it was working OK on my Android phone.

 

Posted on 25/10/2017 07:20

You are quite correct CG, reinstalled and it is working fine. Thanks.

peedee

SteveL replied on 25/10/2017 08:39

Posted on 25/10/2017 07:20 by peedee

You are quite correct CG, reinstalled and it is working fine. Thanks.

peedee

Posted on 25/10/2017 08:39

The CC don't seem to want to make things straightforward however.

I utilise an iPad and iphone. As with peedee it was not showing prices, so Deleted User and reloaded. Still not showing prices ☚ī¸đŸ‘Ž Further investigation revealed there are two versions of the App in the store, the old one 1.3.5 and the new one sorted for prices 1.3.9.

Downloaded 1.3.9 and everything is working OK. Why can't the CC do as everyone else and flag up that there is an updated version to download. Or at the very least remove the old one from the store.

Not impressed. Even if the club have made the fact more generally available, that price info is now available. Don't do Facebook, so no idea if mentioned on there. It still relies on folk picking the correct version of the app to download.

harryb replied on 25/10/2017 10:10

Posted on 25/10/2017 10:10

CG thanks for the update. New version seems fine now. Agree with the extra facilities you suggest.

I digress now. We still have the major fault of getting signed out without warning. Last post was at 9.28 uploaded new version 1.3.8 i was asked so sign in to use it. All ok. Had a coffee came back on to write this reply and had to sign in again. Quick better press reply now

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