Cancelling a CL booking at short notice.

NicolaW replied on 06/09/2017 21:14

Posted on 06/09/2017 21:14

I recently posted in the last minute availability section about a member cancelling a 25 night booking on my CL two days before he was due to arrive and there has also been a tremendous amount of discussion around this subject in the CL owners group.

With this in mind I’d be interested in what Members who regularly visit CL’s think is the right practice - if and when they have to cancel a confirmed CL booking at short notice - or have to depart early during their stay.  

One award-winning CL has the following policy on their website...

"If a pre-booked stay with us is cancelled at short notice, ( "within 7 days of the pre-booked arrival date" ) or terminated prematurely during your stay without sufficient warning,   before the arranged departure date,  ("for whatever reason" and especially the weather)  we reserve the right to charge the full rate for each night of un-attendance for the pitch, for which we have made a loyal commitment in your name. Also, no refund for the period of un-attendance will be given.   

IT IS VERY IMPORTANT THAT YOU GIVE US PLENTY OF NOTICE  IF YOU CAN-NOT, OR DO NOT INTEND TO COME ON YOUR PRE-BOOKED DAY OF ARRIVAL.             

We do not tolerate "No Shows" as they waste our time, and most importantly they deprive our loyal clients from having time with us.     

We make a record of "No Shows" for future booking attempts, who may be asked to pay the full amount at the time of booking, or even declined."

Do CT members feel this is an extreme policy or is it a fair one? 

Is there any established Club policy surrounding last minute cancellations? If not, do you think there should be one developed by the Club?

All comments and view points most welcome! smile

Nicola
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Email: enquiries@skybarnfarm.co.uk
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Takethedogalong replied on 09/09/2017 09:39

Posted on 09/09/2017 07:47 by CholseyGrange

What we find odd, is that CL's can't sell Membership to 'drive-in' customers.  The C&CC allows their CS's to do this.  

With 2,300 CL's acting as 'sales outlets' I'm sure that the Club would gain a few hundred new members each year, and in the process CL's would not have to turn away non-members, and might even earn a small % of the £49 as a 'sign-on' bonus (as per the C&CC)..

When a CL is trying to 'fill' a late cancellation pitch on a bank holiday, and a non-member drives in, it doesn't seem logical to ask them to go on-line (may be difficult to do) to subscribe, or to call the Call Centre.

Posted on 09/09/2017 09:39

Totally agree with you, a very strange decision. Our favourite Cornish CL had probably a dozen none members call in per week, but they couldn't stay, always "sent up the Lane" to a private site a mile away. Much gritting of teeth by owner if he had any pitches spare, admittedly a rarity, but sometimes available. 

onepjg replied on 09/09/2017 11:11

Posted on 09/09/2017 07:47 by CholseyGrange

What we find odd, is that CL's can't sell Membership to 'drive-in' customers.  The C&CC allows their CS's to do this.  

With 2,300 CL's acting as 'sales outlets' I'm sure that the Club would gain a few hundred new members each year, and in the process CL's would not have to turn away non-members, and might even earn a small % of the £49 as a 'sign-on' bonus (as per the C&CC)..

When a CL is trying to 'fill' a late cancellation pitch on a bank holiday, and a non-member drives in, it doesn't seem logical to ask them to go on-line (may be difficult to do) to subscribe, or to call the Call Centre.

Posted on 09/09/2017 11:11

Is there anything actually stopping you signing them up, online, whilst they pitch up. A form for the details and a signature, there aren't that many needed. You would need their bank account details, which you would need to securely destroy. Join them on line using your computer and everybody's happy. If you balk at taking bank details then do everything else on your computer, and ask then to pop up and enter bank details themselves. It maybe a bit of hassle, but if you are saying you would lose the trade otherwise it must surely be worth it. You wouldn't gain any commission, but you would sell a pitch and probably a happy and loyal customer.

I would wonder personally if people would pay the extra £49 to join, when all they wanted was a pitch, but if you say they would be then why not try it.

Can you pitch up at a CAMC site and join at reception, I don't know that one ?

eurortraveller replied on 09/09/2017 12:24

Posted on 09/09/2017 09:39 by Takethedogalong

Totally agree with you, a very strange decision. Our favourite Cornish CL had probably a dozen none members call in per week, but they couldn't stay, always "sent up the Lane" to a private site a mile away. Much gritting of teeth by owner if he had any pitches spare, admittedly a rarity, but sometimes available. 

Posted on 09/09/2017 12:24

Good heavens , do some CL owners actually send away visitors who want to come in pay them money? That is so virtuous.  I bet they don't all do that. I wouldn't either. 

nelliethehooker replied on 09/09/2017 21:24

Posted on 09/09/2017 12:24 by eurortraveller

Good heavens , do some CL owners actually send away visitors who want to come in pay them money? That is so virtuous.  I bet they don't all do that. I wouldn't either. 

Posted on 09/09/2017 21:24

What, and take the risk of loosing their exemption certificate should a site inspector call?

Rocky 2 buckets replied on 10/09/2017 07:54

Posted on 10/09/2017 07:54

I am really struggling with the fact that the anti 'pay up front/pay deposit' section on here are against it because they want to retain the ability to not turn up without a loss to themselvesfrown. The CL owners are trying to supply a service a lot of us appreciate, yet it seems to be-'no more than 5 LV's, no deposits, no paying up front' I question some 'customers' attitude to CL's & if they really do support them or just want them to be forced into closure. 

Longtimecaravanner replied on 10/09/2017 08:34

Posted on 08/09/2017 21:47 by Oneputt

I have never understood why non members can't stay on CL's after all non members can stay on club sites.  My daughter an family paid an additional £12/night at Rookesbury Park.  

Posted on 10/09/2017 08:34

I suspect because a lot of members like me would think twice about joining the club if I could get the main benefit that I use without doing so.

Oneputt replied on 10/09/2017 09:10

Posted on 10/09/2017 07:54 by Rocky 2 buckets

I am really struggling with the fact that the anti 'pay up front/pay deposit' section on here are against it because they want to retain the ability to not turn up without a loss to themselvesfrown. The CL owners are trying to supply a service a lot of us appreciate, yet it seems to be-'no more than 5 LV's, no deposits, no paying up front' I question some 'customers' attitude to CL's & if they really do support them or just want them to be forced into closure. 

Posted on 10/09/2017 09:10

Firstly we are big fans of CL's and they are the only reason I remain a club member.

I don't think many would or do object to paying a deposits, for me its down to the T&C's i.e. if the owner wants 50% or more for a deposit and won't refund for any reason then I will find somewhere else..  If you want to see how a successful non-deposit site is run have a look at Barleywood you will see they are nearly totally full from April to October next year.

http://www.ukcampsite.co.uk/sites/cal.asp?revid=9664&y=1

 

PS never heard David complain about no shows etc  I think he has a list of people he can call who might take on the booking at short notice, I've taken advantage of that system

Metheven replied on 10/09/2017 09:35

Posted on 10/09/2017 09:35

Simple to understand the naysayers really, those against a deposit be it a percentage or full are not 100% committed to turning up.

onepjg replied on 10/09/2017 10:19

Posted on 10/09/2017 09:35 by Metheven

Simple to understand the naysayers really, those against a deposit be it a percentage or full are not 100% committed to turning up.

Posted on 10/09/2017 10:19

Unfortunately in my world occasionally things happen that cause me to change plans !!! Carvan stolen, MIL has a fall, van gets damp etc etc, ( all rather dramatic I know but you get my drift ) Under these circumstances I may change my plans, and if I do, I like the fact that I am able to cancel these plans. The flexibility of the van was one of these main reasons we bought it

I have only ever cancelled a CL once, can't remember the reason. It was an overnight stop on way to Cornwall. Phoned the owner, 'thanks for letting me know' he said, and that was that. Been back twice since, no problems. If I had lost a deposit or the full amount, I probably wouldn't have stayed there the next two times

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