Cancelling a CL booking at short notice.

I know data protection has be sited, along with resources at HQ BUT is it possible to record membership numbers of no shows? That way there's no names no pack drill. Membership numbers continue from year to year and I assume aren't reallocated. Thus details of membership numbers can be circulate between CL's but no personal information is disclosed.

After all you need to be a member to use the CL so not an extra question that can be considered intrusive.

Just an idea

I hadn't occurred to me that club rules on deposits and cancellations would apply to CL's but maybe it should be made clearer that they aren't one and the same.

Financial reward for no shows without a deposit system will never be recovered.

Wanted to write more but guests have arrived 😉. Lots of food for thought on tjis thread

Although the majority on here, CT, are in agreement with paying a deposit &/or fees for non-show or early leaving, I don't believe that those that correspond on CT are really representative of CC membership, but only of those that are interested enough in the Club to be bothered to log in. Make of that what you may.

+1

An interesting thread in many ways, and good for the CL owners to share insights into problems they are having. However, it is only a tiny percentage of the total number of CLs. 

I would suspect that many Club Members are trying out CLs as a cheaper alternative to Club Sites, possibly not realising that the booking/cancellation/ payment policies are totally different. I also suspect that there will be seriously popular CLs, probably those that have invested heavily in extra facilities and needing to hit income targets to cover the expenditure and overheads. Combine these two, and there is a serious need for quite robust booking /payments policy, hence it would be a good idea for them to have something like the procedure outlined in the OP.

But the vast majority of CL owners appear to us to be more philosophical about their customer base, and are satisfied to keep things simple all round, perhaps keeping a "black book" for their own purposes. We are currently on a tour of a very popular holiday area, but are booking CLs "on the hoof" and having no problem finding lovely sites to suit (loos, showers, HS, free wifi) all with just a phone call, and either pay as we arrive, or in the current case, when we decide to leave.

I have never understood why non members can't stay on CL's after all non members can stay on club sites.  My daughter an family paid an additional £12/night at Rookesbury Park.  

They can't stay on some Club Sites Oneputt, some are Members Only. It would add another payment level to CLs, a none member rate. Some might like it, others might not. Not sure if it affects Inspection Certificate Club issues annually either. 

It's Government ruling, One. Natural England lay down the rules.

https://www.gov.uk/guidance/camping-and-caravanning-site-exemption-certificates-know-the-rules-and-how-to-apply

Thanks for the info but on reading the exemption it doesn't really indicate that non members can't use CL's:. In summary:

Caravan club exemptions

Supervised and occupied sites exemption

 let non-members bring and stay in their own caravan (if agreed with the landowner)

Approved sites exemption

Non-members are allowed to stay on the site if your club and the landowner agree to it.

Club meetings or rallies exemption

This is known as a paragraph 6 exemption.

With this exemption, your club can use a site for club meetings, rallies or events. These meetings need to:

·         last no longer than 5 days

·         be supervised by a member of the club

·         be open to members only

 The exemptions seem to show that non members can stay (with the exception of rallies)  so I assume(?) it must be a club rule.

What we find odd, is that CL's can't sell Membership to 'drive-in' customers.  The C&CC allows their CS's to do this.  

With 2,300 CL's acting as 'sales outlets' I'm sure that the Club would gain a few hundred new members each year, and in the process CL's would not have to turn away non-members, and might even earn a small % of the £49 as a 'sign-on' bonus (as per the C&CC)..

When a CL is trying to 'fill' a late cancellation pitch on a bank holiday, and a non-member drives in, it doesn't seem logical to ask them to go on-line (may be difficult to do) to subscribe, or to call the Call Centre.

One, some of that is clearly for supervised sites and rallies but the Approved Sites Exemption you quote seems to be at odds with the first part of the article which states it's for members only.

Perhaps the members only rule is actually a form of safeguard for the CL owners.