NicolaW replied on 06/09/2017 21:14
Posted on 06/09/2017 21:14
I recently posted in the last minute availability section about a member cancelling a 25 night booking on my CL two days before he was due to arrive and there has also been a tremendous amount of discussion around this subject in the CL owners group.
With this in mind I’d be interested in what Members who regularly visit CL’s think is the right practice - if and when they have to cancel a confirmed CL booking at short notice - or have to depart early during their stay.
One award-winning CL has the following policy on their website...
"If a pre-booked stay with us is cancelled at short notice, ( "within 7 days of the pre-booked arrival date" ) or terminated prematurely during your stay without sufficient warning, before the arranged departure date, ("for whatever reason" and especially the weather) we reserve the right to charge the full rate for each night of un-attendance for the pitch, for which we have made a loyal commitment in your name. Also, no refund for the period of un-attendance will be given.
IT IS VERY IMPORTANT THAT YOU GIVE US PLENTY OF NOTICE IF YOU CAN-NOT, OR DO NOT INTEND TO COME ON YOUR PRE-BOOKED DAY OF ARRIVAL.
We do not tolerate "No Shows" as they waste our time, and most importantly they deprive our loyal clients from having time with us.
We make a record of "No Shows" for future booking attempts, who may be asked to pay the full amount at the time of booking, or even declined."
Do CT members feel this is an extreme policy or is it a fair one?
Is there any established Club policy surrounding last minute cancellations? If not, do you think there should be one developed by the Club?
All comments and view points most welcome! 
Nicola
www.skybarnfarm.co.uk
Telephone: 01522 681218
Email: enquiries@skybarnfarm.co.uk
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NicolaW