Cancelling a CL booking at short notice.

Posted on 13/09/2017 14:38 by onepjg

Hi Nicola

As you asked

''Is there any established Club policy surrounding last minute cancellations? If not, do you think there should be one developed by the Club?''

 

and it didn't specify CL's in the question, I presume Tracy123 is just answering it for you. I presume you were asking specifically in relation to CL's.

Posted on 13/09/2017 14:14 by NicolaW

Thank you Tracy but the Club's cancellation policy has no bearing whatsoever on cancelling a CL at short notice, as has been discussed at great length in this thread. 

A CL owner is free to apply any cancellation policy they wish or indeed no cancellation policy at all if that's how they want to operate their site.

Nicola
www.skybarnfarm.co.uk
Telephone: 01522 681218
Email: enquiries@skybarnfarm.co.uk
Site 365, page 402 of the 2017/2018 Sites Directory
Read our many wonderful reviews!

Posted on 06/09/2017 21:14 by NicolaW

I recently posted in the last minute availability section about a member cancelling a 25 night booking on my CL two days before he was due to arrive and there has also been a tremendous amount of discussion around this subject in the CL owners group.

With this in mind I’d be interested in what Members who regularly visit CL’s think is the right practice - if and when they have to cancel a confirmed CL booking at short notice - or have to depart early during their stay.  

One award-winning CL has the following policy on their website...

"If a pre-booked stay with us is cancelled at short notice, ( "within 7 days of the pre-booked arrival date" ) or terminated prematurely during your stay without sufficient warning,   before the arranged departure date,  ("for whatever reason" and especially the weather)  we reserve the right to charge the full rate for each night of un-attendance for the pitch, for which we have made a loyal commitment in your name. Also, no refund for the period of un-attendance will be given.   

IT IS VERY IMPORTANT THAT YOU GIVE US PLENTY OF NOTICE  IF YOU CAN-NOT, OR DO NOT INTEND TO COME ON YOUR PRE-BOOKED DAY OF ARRIVAL.             

We do not tolerate "No Shows" as they waste our time, and most importantly they deprive our loyal clients from having time with us.     

We make a record of "No Shows" for future booking attempts, who may be asked to pay the full amount at the time of booking, or even declined."

Do CT members feel this is an extreme policy or is it a fair one? 

Is there any established Club policy surrounding last minute cancellations? If not, do you think there should be one developed by the Club?

All comments and view points most welcome!

Nicola
www.skybarnfarm.co.uk
Telephone: 01522 681218
Email: enquiries@skybarnfarm.co.uk
Site 365, page 402 of the 2017/2018 Sites Directory
Read our many wonderful reviews!

Posted on 06/09/2017 21:14 by NicolaW

I recently posted in the last minute availability section about a member cancelling a 25 night booking on my CL two days before he was due to arrive and there has also been a tremendous amount of discussion around this subject in the CL owners group.

With this in mind I’d be interested in what Members who regularly visit CL’s think is the right practice - if and when they have to cancel a confirmed CL booking at short notice - or have to depart early during their stay.  

One award-winning CL has the following policy on their website...

"If a pre-booked stay with us is cancelled at short notice, ( "within 7 days of the pre-booked arrival date" ) or terminated prematurely during your stay without sufficient warning,   before the arranged departure date,  ("for whatever reason" and especially the weather)  we reserve the right to charge the full rate for each night of un-attendance for the pitch, for which we have made a loyal commitment in your name. Also, no refund for the period of un-attendance will be given.   

IT IS VERY IMPORTANT THAT YOU GIVE US PLENTY OF NOTICE  IF YOU CAN-NOT, OR DO NOT INTEND TO COME ON YOUR PRE-BOOKED DAY OF ARRIVAL.             

We do not tolerate "No Shows" as they waste our time, and most importantly they deprive our loyal clients from having time with us.     

We make a record of "No Shows" for future booking attempts, who may be asked to pay the full amount at the time of booking, or even declined."

Do CT members feel this is an extreme policy or is it a fair one? 

Is there any established Club policy surrounding last minute cancellations? If not, do you think there should be one developed by the Club?

All comments and view points most welcome!

Nicola
www.skybarnfarm.co.uk
Telephone: 01522 681218
Email: enquiries@skybarnfarm.co.uk
Site 365, page 402 of the 2017/2018 Sites Directory
Read our many wonderful reviews!

Posted on 23/09/2017 15:28 by levenlounger

I have a different point of view on this. What about when you turn up at a CL which you have booked by telephone a few weeks  previously to discover that the owner denies all knowledge of the booking. He hadn't taken any details when I booked (reg no  phone) and there were already 5 outfits on the site! We had to pitch up right in front of the chemical disposal point. The owner wasn't unpleasant, but seemed dubious that I had booked. He said it would probably be OK to have 6 outfits  - there were no marked out pitches, just a grassy site. I had booked two nights but we left after one - paid for one night . We were a bit upset and disappointed as we had visited this site a few years previously and loved it.