Bradcot "Modul-AiR"

Hi kickingk,

Have investigated this problem as best I can without actually knowing who you are. We do not appear to have any fault/warranty collections outstanding with our courier and no bookings with them either.

Have checked our server for unanswered email including spam filter and have drawn a blank.

Clearly something is amiss and would ask you to call us directly, 01274 306811 to try and clear this up?      

Hi BRADCOT thank you for your reply, saving £100 is not a mistake. What is a mistake is what seems to be the way to remedy a fault is to buy something to cover it up. All i can say is that i am sorry if i got hold of the wrong end of the story that my Brother relayed to me when he had to return his Air Awning to be repaired when he complained about the length of the airbags and that the stitching looked as though it had been done by a drunk and they were informed that they are manufactured outside the Country and sometimes QC is lacking.So if they were manufactured in your factories in this Country then i apologize. Just improve your QC One thing good came out of his complaint he got a full new air awning and he likes it very much.

Steve

Hi Bradcot,

Can I ask if you supply or could supply full height pads to supplement those already attached to the awning to aid side sealing behind the back poles ?. I ask as on my 260 it was OK but now on my new caravan and with the 390 I have just bought direct from you the seal could do with a bit more padding to fill the gaps.

Thanks 

Hi Bradcot, 

Please see following copy of your couriers label, as you can see it was meant to be picked up on the 8th March 2018, clearly it wasn't!

I will dig out the emails, and confirm to who, and when they were sent. 

Hi Bradcot,

All emails were sent to Mark Kirkland - this is who dealt with the original complaint and who sent the above mailing label, I believe he is the MD - I could be wrong.

The first email was sent on 8th March at 18.26 when the courier had failed to show up - No Response

The second email was sent on 14th March at 12.26, asking why we had not received any response to previous email? - No response!

The third email was sent on the 22nd March at 18.15, advising that as we had received zero response to date then the only resolution option we are left with is the Small Claims Court, but unfortunately we would have to take the retailer to court and not the manufacturer? - Amazingly yet again No Response!!!! Unfortunately we should have done this months ago when the defect was first apparent, but you live and learn.

I could put screen shots of the emails up, but can't be bothered wasting more valuable time on this.

Your episode appears the perfect reason for the poor quality within the caravan industry.

You bought a product in July last year, had problems that weren't resolved. You didn't enact your rights under the current consumer legislation. You failed to return it to the seller and seek recompense. You then engage in a public forum directly with the manufacturer and threaten litigation against them.

Did it not occur to you to take the awning to the NEC exhibition and have a word on the stand? 

What will be your next step as you have publicly disparaged a company of whom you have no contract with, and who appear to have proffered support over a period of months to deliver a resolution, to be met with public bluster from you.

No wonder caravan industry sellers/manufacturers get away with poor quality with poor customers inaction 

Sorry I have been away for a few weeks or I would have responded sooner!!!

I think you will find I did follow the current consumer legislation, I contacted the retailer as I should under the legislation who then referred it to the manufacturer.

Who then in turn offered various ideas on why it wasn't working - apparently due to pegging???

Eventually the manufacturer admitted there was an issue with the stitching and the awning needed amending?? So tell me why are the caravan industry selling £1000 products that are not fit for what they have been designed for? You tell me?

Now, did it occur to me to drag a 4-5ft box weighing circa 25kg, 120 miles down to the NEC? No of course it didn't! But as you quite rightly point out there is no direct contract with Bradcot so why would I???  But I did go to the NEC and spoke to someone on the Bradcot stand, was he helpful - No - advised to speak to head office!!

I've given the manufacturer every chance to rectify the situation, it was their courier that didn't show up, its them that hasn't responded to the last 3 emails. So please enlighten me further on the wonderful quality within the caravan industry

I have a Bradcot Air awning and the only problem I have with the awning, is the door of the van catches it as the air poles are so large.

I have had this as a full or porch and it is worth checking if the van door is at the front or the back and where these poles will be postioned when the door movement will be before purchasing please get your measurement right as you don't want damage to the door or the awning.

I have had this awning for 2 years and never had a problem errecting or having to putting air in after it is up summer or winter and that's in highlands of Scotland where it can be a little breezey and snowy.

 We have one used it about 4 times and never managed to get it to fit right. Seems to me the air beems are to long and if you try to peg under the caravan the door distorts and you cannot zip it open. Really unhappy with ours always thought it was us not doing it right but it seems Theres a lot of people not happy. Wish i had not bought it!