Bradcot "Modul-AiR"

Yes we managed to fix it, although still not perfect. We received the additions porch awning instructions from Bradcot and this has made an improvement on the fit, although we do find we have to sit the caravan on levelling blocks to make it slightly higher for a better fit too. 

We've been really disappointed with this awning too 

Hi Bush Family,

Did you happen to take any photos of the awning when you had it pitched? If you have then I suggest you send them to us info@bradcot-awnings.co.uk. It is much easier to comment and make suggestions on how you may be going wrong or if there is in fact something amiss with the awning itself.

If no photos exist then it may be a good idea to email to the same address and request the additional draft of the latest instructions. On vans that are near the lower limits of the size range reading these will certainly help. That said the van you have is the same as that used in our brochure and as the awning has not changed significantly since those pictures were taken there should be no obvious reason why yours should not fit similarly.

It is probably not the right time of year in which to get excited about pitching an awning but by trying our suggestions and, if the problem persists, send us photos we should be able to address the issue.   

The fact that you had to raise the van on blocks is proof positive that the main air beams are simply too long IMO 

Thanks for your reply. The first time we pitched the awning it fit the caravan like a sock on a chickings lip. We sent images to Bradcot and advise given by Mark Kirkland assisted getting the awning somewhere near. Bradcot have sent us a copy of the revised instructions which helped when puttting the awning up in France, however any progress was short lived due to a puncture (split bladder seam) 3 days into the 14 day holiday. ( Bradcot  customer service in repairing the fault was exceptional although we are yet to use the awning since the repair). Could Bradcot put together a "how to on line video" which would assist purchasers in the future.  We are not novice campers/caravaners but the poor/ changing instructions and lack of internet threads left us frustrated when faced with our issue. I will say at this point Bradcot have been very helpful when we have spoken with them I just feel this awning could have done with a bit longer development before release. It still falls short of its £1000 price tag, But thats just a personal opinion. 

Don't know if it helps anyone, but last year I bought a used Bradcot Aspire Air 390 - (used for 2 weekends - from someone giving up his caravan due to ill health) - the awning was in unused condition, and I'm well aware that I had a bargain ! It took me a couple of trips to get a good fit against the van, and I finally went to a local retailer, got them to add a 4inch strip beside both of the rear 'pads' and also bought a pack of Kampa Limpets to use. Cost me an extra £107 but money well spent ! No gaps !!

We purchased the Bradcot modul air 390 base  towards the end of 2016 and have only used it a couple of times, mainly because of the awkwardness of getting it to sit snuggly to the side of the caravan. We have decided the best we can do is to make it into a full awning .... however our awning size is 940 and Bradcot have now stopped supplying the extension size that I need for my 390.... this was shown in the original brochure 2016 but now it’s changed in the current brochure that I need a 260 base to allow me to extend to 940?? 

Hi Seanos53,

This is a little confusing to most.

We now recommend a 260 Base Unit for Caravans of your size as the 390 can, in certain circumstances, reach into the sloped section of the front of your Caravan which is not ideal or may well interfere with the Caravans forward side window.

Clearly this must not be the case with yours and as such all you would have to do to achieve a "Full Awning" is purchase a 305 Front Closure only.

Hope this helps?

Hi BRADCOT that's a good sales incentive advise customers to buy a certain size awning, then change your mind at a later date and get the customer to buy something to make it fit because you have made a mistake? very good. Wasn't it something to do with where you got them manufactured? all these problems at least that's what my Brother was told !!!

Steve

Just an update from my point of view, after searching for months for a suitable box to return the awning in for adjustment (apparently the stitching is wrong, needs amending) I eventually got a couple of boxes of eBay and glued them together, then arranged with Bradcot to get it picked up, waited in all day and the courier failed to show, emailed Bradcot and no response. I’ve sent 2 other emails and still no response, really, really poor service.

The only option left is the small claims court, so I will get the paperwork together over the weekend and forward to the courts. For anyone else having the same issue I will let you know what happens in due course.

Steve Scott,

You have clearly misinterpreted both the original post and my response to it, Seanos53 is able to make the awning into a 940 size without an issue. In fact doing it the way they have will actually save them over £100! That is not a mistake is it?

Having been in involved with Bradcot for 49 years come June, I am very surprised to read that your Brother appears to be better informed than I am. We only manufacture in two factories both of which are ours!