Swift Motorhome - Never Again

SeeFarers replied on 03/10/2021 09:36

Posted on 03/10/2021 09:36

The title is emotive and for good reason.  In late 2018 my wife and I, after 40+ years of camping and caravanning, purchased our first new motorhome, a £65k+ Swift Bessacarr 599.  The design and layout suited our desires and we expected it to see us out in our remaining touring time.

Disappointingly issues began within months.  Firstly, the Dometic fridge door shelves broke and we had several sets replaced under warranty before we realised they are not fit for purpose.  The fridge handbook states “Only store heavy objects such as bottles or cans in the refrigerator door, in the vegetable drawer or on the bottom shelf”.  We did indeed store milk cartons, butter and jam etc  and these shelves repeatedly broke.  We now know other owners have had this issue but it has never been overcome.

The awning and solar panel both had attention from Swift travelling engineers to fit additional security.  I understand an awning nearly came off a van travelling on a motorway, so this was a serious safety concern for Swift and perhaps an indication that build standards were not satisfactory.

The 599 model comes with an external, under floor pannier drawer, which was the next issue that became unusable within 18 months.  There is no protection for the drawer runners against road spray and dirt so these became corroded and jammed.  More shocking on a vehicle of this supposed quality was to find the drawer runners are the same type to be found in office filing cabinets, i.e. made of mild steel and guaranteed to rust in a very short time when placed where they are.  It has taken my dealer nearly a year to get replacement runners from Swift.  As an engineer I took it upon myself to fit baffles and stainless steel runners to alleviate the problem.  So far so good but the original design and materials are not fit for purpose.  This feature I believe, is still available on 2022 Swift Kontiki models, the equivalent of mine.

Our shower wall has developed a crack which is still waiting a replacement from Swift after 6 months!  Whilst we realise we are in difficult times, it is small comfort to know we can buy a new Swift motorhome quicker than get warranty parts for ours.

Recently, cracking in the paintwork was discovered on the front nearside wheel arch.  The cause and responsibility of this is still being debated and of course a warranty claim has been submitted by our dealer.

In all, no communication has been received from Swift to explain the appalling delays or apologies for them.  We are terribly disappointed in our new motorhome when we should be proud and happy.  Never again.

Tinwheeler replied on 04/10/2021 16:20

Posted on 04/10/2021 16:17 by brue

I can't think of any companies who build or convert vans who make their own fridges or similar components, industry doesn't work like that so we're dependent on those components being reliable and well made. However the equipment in vans is subjected to the sort of usage not found in a domestic environment so it's difficult to gauge over time just how robust things are.  Sorry to hear there are problems with the OPs van.

Posted on 04/10/2021 16:20

Just because industry doesn’t work like that at present doesn’t mean it can’t do so if there’s a will. 

vbfg replied on 04/10/2021 18:15

Posted on 04/10/2021 18:15

I have had a share in a narrowboat for 18 years and during that time we have had at least 4, 12 volt, Shoreline fridges, which work using power from the leisure batteries.  If the battery power is low the fridge simply turns off and the people using the boat are only aware when they open the fridge door and notice either a flashing light (which is difficult to see as it is situated behind a plastic box) or they notice that the fridge is warm.  One very hot summer's day the fridge stopped working so I phoned up a chandlers to enquire about buying a new fridge as I knew that the batteries were charged enough to power the fridge. They didn't sell them but suggested that I pull the fridge out and tilt it backwards and forwards to re-distribute the gas.  I tried that, turned the fridge back on and was astonished to find that it actually worked!  I don't know whether  it can be tried with a caravan fridge and don't know whether it would solve any of the the problems which people are commenting on here but just thought that I would mention it in case in could be of assistance. What I do find infuriating is that manufacturers of domestic fridges update their models all the time and there are hundreds of models to choose from which cost far, far less than fridges/freezers for boats, caravans/M/Hs and the models for them are rarely updated, not even it seems to even include an audible warning for when a fridge is not receiving any power!

 

JVB66 replied on 04/10/2021 18:39

Posted on 04/10/2021 18:39

When I was at school, my Saturday job was in a domestic appliance shop when electrolux (.now dometic) domestic absorption fridges  either electric or gas were quite quite popular, and often went out with engineers on faults and it was often to absorbtion fridges not working ,and we just turned them upside down to get them working againsurprised

 

Rocky 2 buckets replied on 04/10/2021 19:01

Posted on 04/10/2021 16:17 by brue

I can't think of any companies who build or convert vans who make their own fridges or similar components, industry doesn't work like that so we're dependent on those components being reliable and well made. However the equipment in vans is subjected to the sort of usage not found in a domestic environment so it's difficult to gauge over time just how robust things are.  Sorry to hear there are problems with the OPs van.

Posted on 04/10/2021 19:01

Or do the smart thing & don’t buy shoddy🤷🏻‍♂️. They will never change all the time they get away with their current practices. We all have choices to make just make the right ones👍🏻

SeeFarers replied on 04/10/2021 19:14

Posted on 04/10/2021 19:14

I thank those of you who have made a contribution to this thread.  It is interesting to see the differing points of view. 

I accept it is highly unlikely Dometic will redesign the shelves for my model of fridge, unless Swift get concerned their reputation is going down the pan and sales are dropping off due to its choice of equipment supplier. 

The plastic used for Dometics shelves seems unsuitable for the job and is surely used in other models, so unless owners broadcast their problems, the scale of the issue is unknown.  I have replaced numerous shelves under warranty but at the end of that, each one will cost £30+, so not an issue without long term implications.

I have made repairs to one set, using aluminium angle which is not pretty but works.

A point raised about changing to a Thetford is a choice I would like but Thetford do not make a version of the same dimensions to fit my van.

I would like to hear from new owners of the latest incarnation of my model, now called the Swift Kontiki Sport (sic) to know if they have similar parts, particularly the appalling panier drawer runners.  How will they feel after shelling out £80k+ when they get the same issue I have?

Keep the comments coming in.

 

 

SeeFarers replied on 04/10/2021 19:24

Posted on 04/10/2021 19:24

I think vbfg and JVB66 have missed the crux of my issue with my fridge.  It is a DOMETIC fridge, not a domestic fridge and it is the internal door shelves that break when used in accordance with the manufacturers user guide.  No amount of gymnastics with my model will solve that.

Perhaps there is an opportunity for someone to produce replacements using 3d printing.

Navigateur replied on 04/10/2021 20:57

Posted on 04/10/2021 20:57

I got individual 3D printed parts from e-Bay that were far far cheaper than buying a complete lock mechanism from a Dometic dealer.

vbfg replied on 05/10/2021 10:04

Posted on 04/10/2021 19:24 by SeeFarers

I think vbfg and JVB66 have missed the crux of my issue with my fridge.  It is a DOMETIC fridge, not a domestic fridge and it is the internal door shelves that break when used in accordance with the manufacturers user guide.  No amount of gymnastics with my model will solve that.

Perhaps there is an opportunity for someone to produce replacements using 3d printing.

Posted on 05/10/2021 10:04

I was aware that you were referring to a Dometic fridge, NOT a domestic fridge - I have one in  my motorhome and I was also aware that your problem was with the plastic shelving in the door. Sorry that I could not help with any advice about that, but as  your post mentioned a problem with a fridge, I thought that I would mention a problem which I had with our 12 volt, fridge (also not a domestic fridge, as such) and perhaps assist those who may have had, or may have a similar problem in the future. For my future, I will try not to digress from the subject matter nor try and give unwanted advice!

Bakers2 replied on 05/10/2021 13:04

Posted on 05/10/2021 10:04 by vbfg

I was aware that you were referring to a Dometic fridge, NOT a domestic fridge - I have one in  my motorhome and I was also aware that your problem was with the plastic shelving in the door. Sorry that I could not help with any advice about that, but as  your post mentioned a problem with a fridge, I thought that I would mention a problem which I had with our 12 volt, fridge (also not a domestic fridge, as such) and perhaps assist those who may have had, or may have a similar problem in the future. For my future, I will try not to digress from the subject matter nor try and give unwanted advice!

Posted on 05/10/2021 13:04

I found your advise very useful and I'll try to remember it if the need should arise.

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