Red Penant breakdown cover - its a joke

Tammygirl replied on 01/04/2016 16:50

Posted on 01/04/2016 16:50

Just been in touch with Red Penant for our breakdown cover for our forthcoming trip.

We are a motorhome and tow a trailer with a scooter on board. The M/H is covered but the trailer is only covered if its towable. Frown So if we are involved in an accident (sideswipe or rearend) and the trailer is damaged Red Penant won't recover it, they will recover the M/H but not the trailer. However if the M/H breaks down they will recover the complete unit.

When I questioned how this compared to a car and CaravanI I was told, yes the caravan would be recovered even if it wasn't towable. I aked why that was the case and was told "we are the caravan club" the caravan is the holiday accomadation,  your M/H is your accomadation. The trailer is an add on. Is it me or does anyone else find this odd and unfair.

We do have seperate breakdown cover for the scooter, for when its not on the trailer but it won't cover the trailer.

So we are in a bit of a fix how do we ensure that the trailer is covered?

Wherenext replied on 06/04/2016 20:30

Posted on 06/04/2016 20:30

TG, they give you a membership number over the phone and their assistance numbers can be sent via email. However I'm like you in that I don't like being panicked into anything. Good luck.

Tammygirl replied on 06/04/2016 20:34

Posted on 06/04/2016 20:34

TG, they give you a membership number over the phone and their assistance numbers can be sent via email. However I'm like you in that I don't like being panicked into anything. Good luck.

Smile yes I do like to have things in writting, I'm a bit belts and braces. Thanks for the good wishes.

EmilysDad replied on 06/04/2016 20:49

Posted on 06/04/2016 20:49

 .... Its not that part of the RP that is an issue its the fact that they don't cover the scooter or the trailer, unless its the motorhome that breaks down.

 .....

I understood that ... I'd be p'd off too. But I'd go anyway Cool

Tammygirl replied on 06/04/2016 21:02

Posted on 06/04/2016 21:02

 .... Its not that part of the RP that is an issue its the fact that they don't cover the scooter or the trailer, unless its the motorhome that breaks down.

 .....

I understood that ... I'd be p'd off too. But I'd go anyway Cool

Cool sorry if I'm a bit grumpy, we are going regardless. OH has bought spare wheel bearings just incaseWink 

EmilysDad replied on 06/04/2016 22:02

Posted on 06/04/2016 22:02

....Cool sorry if I'm a bit grumpy, we are going regardless. OH has bought spare wheel bearings just incaseWink 

Completely forgiven Cool 

Tammygirl replied on 07/04/2016 10:39

Posted on 07/04/2016 10:39

Just to say that I have spoken to a few underwritters today. It would appear the reason why you can't cover a trailer for breakdown, is that its not classed as a vehicle in the UK. Trailers are not registered/MOTed/insured they don't have their own registration number but take on the number of the vehicle towing them. It would appear all breakdown companies will recover the trailer if the motorhome breaks down provided that you have informed them of the trailer before hand.

So I would now like to apologise to RP for calling them a jokeEmbarassed

I'm still not happy that the scooter trike is not counted as a 'Secondary Vehicle' so will not be covered under those terms but I guess that is something that I will have to take  up with the Manager of Red Penant in the future. For now I just want to get my outfit covered so I can go on a well deserved holiday.Smile

peegeenine replied on 07/04/2016 11:05

Posted on 07/04/2016 11:05

I can't understand why a trailer cannot be covered just because it is not registered seperately. Surely all that is required is some words on a policy document to the effect "any trailer being towed by the insured vehicle". Hope you get sorted soon, you certainly need a holiday after all this hassle.

EmilysDad replied on 07/04/2016 11:20

Posted on 07/04/2016 11:20

... It would appear the reason why you can't cover a trailer for breakdown, is that its not classed as a vehicle in the UK. Trailers are not registered/MOTed/insured they don't have their own registration number but take on the number of the vehicle towing them.  .....

What's a caravan then if it's not a trailer Undecided

peegeenine replied on 07/04/2016 12:03

Posted on 07/04/2016 12:03

Exactly, MM. I think this hole is getting larger. So does RP  only cover the towing vehicle? What happens if the caravan breaks down? Are RP  being selective in what trailers they will cover and if so why?

Tammygirl replied on 07/04/2016 12:56

Posted on 07/04/2016 12:56

MM/peegeenine, I have asked both those questions. 

A caravan is differant as its the 'sleeping accomodation' so they would recover the caravan seperate if it failed. I agreee that a caravan is a trailer but not in terms of breakdown it would appear.

I asked could the trailer be covered seperately NO it can't.

So yes they are being selective in what they or should be said the underwritters are classing as a trailer. But then it would appear they are not alone in this.

They are also being selective in what they will cover that travels on the trailer, a car is covered as a 'Secondary Vehicle' but not so a motorbike/scooter/trike yet that is just what our Trike is, it is our secondary vehicle.

Just to confirm IF the motorhome was to breakdown they do recover the whole combination.

Having said all this RP is still one of the best policies around if you are looking to go away for the length of time we are and if you want to take out the Personal cover aswell.

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