Posted on 05/01/2016 17:44
Last couple of years when we renewed our caravan insurance we got a couple of free site night vouchers which gives a sort of discount. This year we did not receive any, has anyone else received any this year or has the CC stopped offering them as an incentive?
Posted on 15/01/2016 09:43
No that is not correct. The offer was available to all members renewing their caravan insurance. Information was enclosed with your renewal invite. This was a manual process so potentially it could have been missed from yours accidentally. Correcting my earlier post the actual voucher was sent under separate cover once the policy had renewed. It seems that again your details were missing from this information which is both unlucky and unusual. I will contact you offline to discuss this further,
Posted on 15/01/2016 11:55
Our policy renewal is in late July, in 2014 we were away in Norway, with caravan, at that time, but we have the renewal on DD (or something similar).
After renewal, the confirmation and documents were sent to us. Our daughter opens all mail while we are away. When we spoke to her at that time she told us the confirmation letter had arrived, and that a "Site Night Voucher" was enclosed, which we had not expected.The new documents were there too, but she had not looked at them.
On our return home a month later, my wife was looking through the mail and put the voucher aside to use later. Then she checked the documents and found there was a second voucher in there.
We now realise that this was presumably a mistake, but the vouchers were put to good use during our stay in Stonehaven in the October.
Posted on 19/01/2016 08:44
No that is not correct. The offer was available to all members renewing their caravan insurance. Information was enclosed with your renewal invite. This was a manual process so potentially it could have been missed from yours accidentally. Correcting my earlier post the actual voucher was sent under separate cover once the policy had renewed. It seems that again your details were missing from this information which is both unlucky and unusual. I will contact you offline to discuss this further,
If the offer was supposed to be to all members that was certainly not the case
Posted on 25/02/2016 22:13
I've been with the CC insurance of 11 years and never ever received a voucher for renewal. Can staff find out why please. I'm gutted I've never had any info on this with my renewal.
If it is like other insurances I have, it is because of your loyalty. It just does not count for anything. Same with supermarkets and loyalty cards. We use numerous supermarkets, no constant loyalty, and we get lots of money off vouchers. People we know who use the same one rarely get any.
Posted on 25/02/2016 23:21
I have also not had any vouchers...mind you when I do get them I give them away as we don't use the club sites as the pricing structure does not work for us..we have two sons who are disabled adults so we have to pay so much for 4 adults and van we have to go on rallies or cls pity it's not per van per pitch...or a nominal amount for extra adults..it's a bit much to have to pay 10 pounds or more a night.....any thoughts on this...
Posted on 26/02/2016 09:18
I have also not had any vouchers...mind you when I do get them I give them away as we don't use the club sites as the pricing structure does not work for us..we have two sons who are disabled adults so we have to pay so much for 4 adults and van we have to go on rallies or cls pity it's not per van per pitch...or a nominal amount for extra adults..it's a bit much to have to pay 10 pounds or more a night.....any thoughts on this...
Write your comments here...why give them away? You would at least get the pitch and get 2 adults free so only paying the extra £10 or whatever it is.
Posted on 26/02/2016 10:59
I MichaelT....I can see what you mean...the last time I got a voucher was 3 years ago when I bought a korando..even just the once I suppose I could have used it but living on the east coast adding the cost of travel to a club site and the high cost of club sites it wasn't worth it for a one off...I can go to some rallies for a third of the price and meet some great people....I would like to go to club sites but the cost is to high...it's a shame really but there it is ..
MichaelT
Motorhomer