CC legal team

I've flagged this up for a member of staff to see as you're asking a question regarding staffing.

I've flagged this up for a member of staff to see as you're asking a question regarding staffing.

The question actually relates to the standard of legal advice offered and not about staffing.

Appreciate what you're saying but I hope they can answer your question.

Okay thansk as I thought there may be a misunderstanding about my question.

These services are generally bought in from specialist firms although I do not know who provides the clubs service or their qualifications. You will not get top lawyers though from any of these free services

Hi Surfer,

The Club’s legal advice line is supplied by an external organisation, and they will offer you free legal advice for any situation.

As a member, you are entitled to use our Legal Helpline.

Our Membership Team would be happy to give you the helpline number if you are happy to call in.

Membership Services are on 01342 318813 and available Monday to Friday 8.45 to 5.30.

Hi Surfer,

The Club’s legal advice line is supplied by an external organisation, and they will offer you free legal advice for any situation.

As a member, you are entitled to use our Legal Helpline.

Our Membership Team would be happy to give you the helpline number if you are happy to call in.

Membership Services are on 01342 318813 and available Monday to Friday 8.45 to 5.30.

Thanks for the update however does this law firm specialise in Consumer Law?  As per one or two threads on here, posters / consumers have stated that they got advice from the CC legal team regarding an issue with a caravan and have posted the advice given and the advice has been rather poor and misleading. 

One bit of advice conflicted with the current Consumers Rights Act 2015 and was very poor advice considering that the poster had the right to reject even after 30 days and up to 6 months depending on whether the repair was successful or not.

I am not a lawyer or solicitor however I do try and keep up with changes in regulations as one of my subjects at university was law.  Surely the people that the CC use could do the same as it would be beneficial to members?

I appreciate that many members may been given the correct advcie on many occasions, but the incorrect advice on two occasions recently does raise a concern and hopefully the club can address these concerns.  Thank you.

Hi Surfer,

The legal helpline is designed to help our members, whatever the issue. The lawyers are qualified in all areas of the law, so they will be able to help you in any situation, should it be selling a property, bereavement, or indeed, issues with a dealership as you mentioned.

In short, the lawyers are not necessarily specialised in Consumer law, but are well-practiced in all aspects of the law and should be able to help you.

Hope this answers your question!

Did it, Surfer?

Did it, Surfer?

It has answered my question, but I am still wondering my one or two posters have been given poor advice which is why I asked whether they specialised in Consumer law.