CC legal team

It's a possibility that people were given correct advice but misunderstood what they were told. None of us are infallible and I don't think we can automatically assume the legal team was at fault. 

Solicitors are not infallible, I have dealt with numerous claims against them and like all of us they can get things very wrong.

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It's a possibility that people were given correct advice but misunderstood what they were told. None of us are infallible and I don't think we can automatically assume the legal team was at fault. 

I agree TW, it is also possible that the lawyers are on occasion misled into providing inaccurate advice by the way problems are described to them and questions asked, as evidenced by the way some difficulties are described by members on this forum.  

 

I am sorry but I have to disagree as any legal representative should know what type of question to ask in relation to the problem. 

They do not have to have any knowledge of the goods, but to have an understanding of the law and how it can be applied to the situation.  After all most are trained highly paid solcitors and we are paying them for a service.

I am referring to a thead where it seems that the poster was given the incorrect information regarding the Consumer Rights Act 2015 and rejection by the CC legal team and it is the sort of information that could not be misunderstood.

As for a solicitor not being infallible, if they have doubts they should be consulting a more senior member of the their legal team as that is the way one learns to be better.

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Here are the CC website details

To be fair to the advice team, they offer advice and we can't possibly know the full details concerning any individual conversations or outcomes. I notice the advice can be verbal or written. There have also been threads where members have thanked the team.

It's a possibility that people were given correct advice but misunderstood what they were told. None of us are infallible and I don't think we can automatically assume the legal team was at fault. 

I agree TW, it is also possible that the lawyers are on occasion misled into providing inaccurate advice by the way problems are described to them and questions asked, as evidenced by the way some difficulties are described by members on this forum.  

 

I am sorry but I have to disagree as any legal representative should know what type of question to ask in relation to the problem. 

They do not have to have any knowledge of the goods, but to have an understanding of the law and how it can be applied to the situation.  After all most are trained highly paid solcitors and we are paying them for a service.

I am referring to a thead where it seems that the poster was given the incorrect information regarding the Consumer Rights Act 2015 and rejection by the CC legal team and it is the sort of information that could not be misunderstood.

As for a solicitor not being infallible, if they have doubts they should be consulting a more senior member of the their legal team as that is the way one learns to be better.

Surfer, none of us can know what occurred in the particular case you refer to as we were not party to the conversations. I was pointing out only that there are other possibilities, as was DD. There really is no point in speculating further.

In the modern world IM(H?)O I'm afraid it just isn't possible for a lawyer to be "well practiced in all aspects of the law" any more than a professional sportsman could simultaneously claim to play football, golf, cricket, and swimming at a high level. I admire practitioners in small firms who are like GPs and who can correctly diagnose a wide range of illnesses/problems but also like GPs some of these problems need to be passed on to specialists to confirm diagnosis or to perform further treatment. This doesn't mean that free advice by the likes of CC is of no value and indeed in some cases it may be sufficient to assist with a problem. There is of course a problem of cost/benefit and recourse to the best advice may simply not be possible. Sadly the legal system favours those with the deepest pockets.

Solicitors are not infallible, I have dealt with numerous claims against them and like all of us they can get things very wrong.

Write your comments here...As can loss adjusters 

Having taken advice recently from the legal team, the advice offered is not from a lawyer or a solicitor, but some one who acts as a legal adviser similar to the adviser at CAB.  Should the CC be referring to them as a legal team if not lawyers or solicitors are invovled?  Surely that is misrepresentation?