What changes would you make ?

mbee

I am not sure your suggestions re staffing on Club sites would actually change a great deal and could, possibly have the opposite effect. By the time you add up the hours of the "outsiders" to clean toilets and ground maintenance I can't imagine there would be any savings in wage costs, in fact they could be greater. How are these people going to be employed? Are they individuals or will they be local firms. If they happen to be  individuals who is going to employ and train them? Is that a central function or would be it be expected that the site manager has to take on HR responsibilities? If they were the case I suspect the Club would have to pay them more. Also the seasonal nature of many sites would not lend itself to the employment of temporary staff unless the manager had to be on site for weeks before the site opened. Even more money.

As to "customer focus" what does this mean? I don't particularly want wardens to do more than they are doing already. I stay on a site to visit what is near that site. To me it's not a holiday destination in its own right. For that to be the case I would want a restaurant/cafe/bar/swimming pool/bike hire/ car hire on site. All I want from wardens is to be welcoming when I arrive, be able to answer any questions I have during my stay and for them to manage the onsite facilities to the standard we have become accustomed to.

David

How much of a "lower rate of pay"when most wardens and assistants are already only just above the min wage     also I have only on very rare occasions been on a site that did not have alternative toilet facilities when the,main facilities have been cleaned,and as noted on a couple of sites where contract cleaners are used , the regular staff doing "catch up" later, and also if contract grass cutting was employed,what about the pitches that want cutting and hedges to trim as and when not at set hours,then of course who pays for the add staff,

Ps a little known bit of info is that site staff couples are actually separate employees 

A

Ground workers and cleaners would expect equally good rates of pay, so possibly not very cost effective.

I do think sometimes workers who do essential, horrible work are given a rough deal. Proper grounds maintenance requires a degree of skill, ability, and logical thinking, far above that some folks consider a just reward. Proper cleaning duties require more than the slapping around of home chemicals as well. It's easy, but rather unfair to undervalue work that we would all miss if it wasn't done properly. 

Sites do require someone responsible around 24/7, even if they are "off duty" at times. Some visitors require a great deal of supervision to keep them from being an annoyance to others as well. Covert mainly, but still needed.

 I think the information,I have gleaned over the years from wardens,  and some we can now class as good friends,as will be the case when they descend here at the end of the month to help me celebrate another birthday milestone, and for the few who consider a warden/wardeness job as "not a proper job"then they should try doing it,  under today's "Want everything for nothing,  and I expect you to be there when I need you as I pay your wages society" hence the very high turnover of people who find it is not a job for the faint hearted

Working with the general public never is easy but thankfully some like it and do their best. 

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That is twice more than I have "needed" to move because of the neighbours, but then most cc site staff we have come into contact with, have their "eye on the ball"

In short - no - we've never once even considered moving on because of the neighbours. Does that really happened on sites "over there"? 

Does that really happened on sites "over there"? wink

Only once to me Moulesy. Perps were British, gathering in a bunch to get plastered and let every know about it. 

The Hungarian Guitarist who wanted to play the guitar at 2 o'clock in the morning kindly shut up after a request to can it, as did the Spanish couple who arrived on site late one night and wanted to carry on talking at 3 o'clock.

Latest episode occurred 18 months ago when 4 male Brits carried on drinking in their tent and laughing etc. well into the morning. We moved pitch but let them know why.

So yes, it does happen but it hasn't on the hundreds of other occasions and every pre-conception has been proved wrong at some point. Tis caravanning life abroad.