Posted on 12/01/2018 23:46
If you could, what five changes would you make to the clubs rules, procedures, systems etc.
Mine would be
1) book 12 months ahead on a rolling basis
2) be able to book late checkout
3) pitch anyway on your pitch, nose in, sideways etc
4) never have all toilet blocks closed at same time for cleaning
5) more full service pitches
no moaning about rules are rules, you signed up etc, I just wondered if there were any common
threads.
Posted on 17/01/2018 20:49 by onepjgI would always book a HS pitch, if available, solely because like CS, I would prefer not to have to fill up and empty containers, because I’m on holiday !!
The trouble is, they are always booked up.
Posted on 17/01/2018 21:38 by CornersteadyBut the demand is there isn't it? Also most sites have more than a few now and the number is growing steadily, Troutbeck Head has over a third SP, Bridlington a fifth, most others run between 10% to 15% and in real figures for example Melrose has 10 out of 62, so it's not a few?
And a lot of SP get booked first, yes not proving anything beyond people want them?
Posted on 13/01/2018 19:41 by mbee1I think the Site Manager idea and using local people to clean and garden is an excellent idea. I think it would also cut costs. If a site had (say) two managers (no longer need to be couples either) plus one person employed a few hours per day to clean the toilets and any other public areas and a gardener (hours variable depending on site) and these could be paid on an hourly basis. The Site Managers could take it in turns to have time off. Perhaps for their holidays there is are "floating managers" who can visit a site and work depending upon each site's needs.
I would also like to see;
More flexible arrival times (site dependent on access)
Toilets that don't close - yes clean whilst they're open
Ability to choose pitch type
Ability to pitch how you like (nose in, nose out, sideways, etc.)
Wardens who are more customer friendly
Posted on 18/01/2018 09:53
Toilets that don't close - yes clean whilst they're open
Agree..happens all the time in Europe....had some lovely conversations with the cleaning ladies whilst taking a leak..
Wardens who are more customer friendly
Agree, some are definitely not suited to "front of house" duties
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Posted on 18/01/2018 11:07
I don't think some folks have fully thought out the staffing of sites to be honest. Anyone employed has to be recruited, safety checked, trained, retrained on a regular basis, covered in times of ill health, emergencies etc......
So one person, working alone, does booking in, walks the site, carries out whatever daily safety checks are required, deals with visitor requirements, is a presence on site daily for 24 hours. (I think not!) Then you have another person doing same exactly the same, to give the first person a break. Then you have a third person to do the same duties while the others are on holiday. Then you have someone else who arrives once, twice?, three times a day? No set hours to clean the toilets and showers and other communal areas. Then you have a gardener, no set hours, to do the grounds. Is he/she using their own equipment? Can it be stored safely?
Questions to consider:
Do visitors not have requirements in evenings, through the night, do the "Site Managers" live in?
Do toilets/showers not get dirty/ need restocking during the day?
Do visitors not need some supervision in terms of speeding on site, noise, dog fouling, etc...... 24 hours per day? ( yes they do, is my own personal opinion)
I have never stayed on a site that didn't have some form of staff/owner presence on site 24 hours per day in case of emergencies, or problems. (I am not counting CLs, but most of these have owners around most of time) Most of Club Sites are large sites, can't think of many with less than 80/90 pitches. Law of averages says more people around, more likelyhood of someone needing help or assistance.
The Club's staffing of sites may not be everyone's ideal, the people doing it might not be to every visitor's taste, but on the whole all I can say is that for the last thirty years of our membership, we have had few problems or complaints about how sites are managed, and on the few occasions that something has gone wrong, such as a Traveller invasion, the staff have been superb. And it has kept prices reasonable on the whole.
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Posted on 18/01/2018 11:07 by TakethedogalongI don't think some folks have fully thought out the staffing of sites to be honest. Anyone employed has to be recruited, safety checked, trained, retrained on a regular basis, covered in times of ill health, emergencies etc......
So one person, working alone, does booking in, walks the site, carries out whatever daily safety checks are required, deals with visitor requirements, is a presence on site daily for 24 hours. (I think not!) Then you have another person doing same exactly the same, to give the first person a break. Then you have a third person to do the same duties while the others are on holiday. Then you have someone else who arrives once, twice?, three times a day? No set hours to clean the toilets and showers and other communal areas. Then you have a gardener, no set hours, to do the grounds. Is he/she using their own equipment? Can it be stored safely?
Questions to consider:
Do visitors not have requirements in evenings, through the night, do the "Site Managers" live in?
Do toilets/showers not get dirty/ need restocking during the day?
Do visitors not need some supervision in terms of speeding on site, noise, dog fouling, etc...... 24 hours per day? ( yes they do, is my own personal opinion)
I have never stayed on a site that didn't have some form of staff/owner presence on site 24 hours per day in case of emergencies, or problems. (I am not counting CLs, but most of these have owners around most of time) Most of Club Sites are large sites, can't think of many with less than 80/90 pitches. Law of averages says more people around, more likelyhood of someone needing help or assistance.
The Club's staffing of sites may not be everyone's ideal, the people doing it might not be to every visitor's taste, but on the whole all I can say is that for the last thirty years of our membership, we have had few problems or complaints about how sites are managed, and on the few occasions that something has gone wrong, such as a Traveller invasion, the staff have been superb. And it has kept prices reasonable on the whole.
Posted on 18/01/2018 11:33
I would agree entirely, based on 19 year's membership there have been very friendly wardens and some not as friendly, but all have been very efficient and effective in their jobs.
They are there, in my view anyway to keep the site tidy, clean, and sort out any problems whatever they may be, if they do that part right (and all have in my experience) then extra friendly is just an extra bonus. I don't really have much to do with wardens apart from booking in, buying milk, and leaving. My enjoyment comes from my caravan and people in it not directly in the contact with wardens.
Also they are club members and have actually used a caravan/MH themselves with lots of experience and have helped me with technical issues.
The fact that they live on site rather than do a '9 -5 shift' then leave means they take more of an interest in the site they look after.
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Posted on 16/01/2018 22:50 by Tammygirl1, book a H/S pitch
2, if no problem with access flexible arrival times
3, electric meters or choice of non electric pitches on all sites
4, rolling calendar to book 12 months in advance
5, Late availability for all week not just weekends.
Posted on 18/01/2018 11:07 by TakethedogalongI don't think some folks have fully thought out the staffing of sites to be honest. Anyone employed has to be recruited, safety checked, trained, retrained on a regular basis, covered in times of ill health, emergencies etc......
So one person, working alone, does booking in, walks the site, carries out whatever daily safety checks are required, deals with visitor requirements, is a presence on site daily for 24 hours. (I think not!) Then you have another person doing same exactly the same, to give the first person a break. Then you have a third person to do the same duties while the others are on holiday. Then you have someone else who arrives once, twice?, three times a day? No set hours to clean the toilets and showers and other communal areas. Then you have a gardener, no set hours, to do the grounds. Is he/she using their own equipment? Can it be stored safely?
Questions to consider:
Do visitors not have requirements in evenings, through the night, do the "Site Managers" live in?
Do toilets/showers not get dirty/ need restocking during the day?
Do visitors not need some supervision in terms of speeding on site, noise, dog fouling, etc...... 24 hours per day? ( yes they do, is my own personal opinion)
I have never stayed on a site that didn't have some form of staff/owner presence on site 24 hours per day in case of emergencies, or problems. (I am not counting CLs, but most of these have owners around most of time) Most of Club Sites are large sites, can't think of many with less than 80/90 pitches. Law of averages says more people around, more likelyhood of someone needing help or assistance.
The Club's staffing of sites may not be everyone's ideal, the people doing it might not be to every visitor's taste, but on the whole all I can say is that for the last thirty years of our membership, we have had few problems or complaints about how sites are managed, and on the few occasions that something has gone wrong, such as a Traveller invasion, the staff have been superb. And it has kept prices reasonable on the whole.
Posted on 18/01/2018 12:40
"I don't think some folks have fully thought out the staffing of sites to be honest. Anyone employed has to be recruited, safety checked, trained, retrained on a regular basis, covered in times of ill health, emergencies etc......"
But so do wardens now and new recruits as wardens. Why does a warden (or assistant warden) have to clean the toilets? I suspect most toilet blocks are closed for an hour a day. So, depending upon whether both male and female are closed for the same hour or consecutive hours, and how many toilet blocks are on site, you employ a local cleaner for those hours. I still and never have been able to see why toilets close anyway! How often have you seen a warden in the toilet block outside of the cleaning hour replenishing something - I never have in all my years as a member. Likewise why does a warden have the cut the grass or empty the bins? You employ a "handyperson" on a lower rate of pay who might only need to work 9-5 but at least you're putting back something into the local economy. The warden(s) or managers can then get on with managing the site (and local staff) as necessary. Yes I imagine they would live on site and would potentially be available out of hours for emergencies.
Yes I would also like to see wardens be more customer focused. The majority of wardens are really great but there's a small nucleus who are miserable b*****s and, no disrepect to anyone, but they tend to be the older wardens. We use a site a few miles away quite often where there are three sets of wardens. The two sets of assistant wardens are really great, friendly, helpful, cheerful wave if they pass you but I can't say the same for the wardens. In fact if the male warden smiled I'm sure his face would crack! This shouldn't be the face of a customer oriented club, even more so on sites that attract foreign tourists.
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onepjg
Motorhomer