The Most Useless Organisation

replied on 16/05/2021 11:45

Posted on 16/05/2021 11:45

CAMH is beyond a joke. Friday, I organised Mayday Breakdown Cover for the new motorhome and added the car. It quoted a premium of £132 in the headline, so I clicked on 'Accept' and it then prompted a change of price to £157 because there is a £25 charge added to the bottom of the quote for the 2nd vehicle which I asked CAMH to cover as part of the quote. This is simply dishonest conduct.

Today, I tried to make a booking at Yellowcraigs but had a query on whether my 'First Night Free' Voucher would still be valid. Phoned the site, ansaphone 'we're not taking booking calls, use the website'. Problem with the website booking because it still lists the Caravan, despite my changing my profile to motorhome. Removed the Caravan and tried to add the Motorhome. Got as far as Burstner, and was unable to get beyond that because all the pre populated fields do not contain my model and there is no free text entry. Selecting 'Other' then causes a error and loses the motorhome dimensions and data.

Tried to complain by email to CAMH and there is no world beyond Microsoft Outlook. Why not give an email address so that Members who choose other email service Providers can correspond with a 'Club' that claims to offer Membership Benefits?

Cannot contact the Contact Centre because it's a Monday to Friday only operation. What an utter joke of dishonesty and incompetence in its operations.

I hope you see this Rowena and do something about it. Only9 months to wait until my membership expires and I can cancel.

Steve

Moderator Comment - As this discussion has turned into a demand that the OP returns to his thread to account for himself I think its time to draw a line under it.

2 people like this

36 replies

Wherenext replied on 16/05/2021 17:12

Member

Wherenext

Campervanner

Posted on 16/05/2021 17:12

I do think that any leisure based industry should be open at weekends and for a time in the evenings when potential customers who work during the day and week can contact them. The fact that the CAMC continue to ignore their customers in this regard is shameful.

As regards the other problems encountered then other posters have pointed out remedies for these

However if you really want to talk about "Useless Organisation" then try having a problem when you join Scottish Power energy company. I dealt with Insurance companies during my working life and solicitors and claims adjusters and general industry to try to get problems put right and none of them came close to the ineptitude of S.P. They are definitely the worst I have ever come across. They make the CAMC look positively customer friendly.

Count your blessings as every time I have actually got through to CAMC staff they have been helpful and generally friendly.

1 person likes this

JVB66 replied on 16/05/2021 17:40

Member

JVB66

Caravanner

Posted on 16/05/2021 17:12 by Wherenext

I do think that any leisure based industry should be open at weekends and for a time in the evenings when potential customers who work during the day and week can contact them. The fact that the CAMC continue to ignore their customers in this regard is shameful.

As regards the other problems encountered then other posters have pointed out remedies for these

However if you really want to talk about "Useless Organisation" then try having a problem when you join Scottish Power energy company. I dealt with Insurance companies during my working life and solicitors and claims adjusters and general industry to try to get problems put right and none of them came close to the ineptitude of S.P. They are definitely the worst I have ever come across. They make the CAMC look positively customer friendly.

Count your blessings as every time I have actually got through to CAMC staff they have been helpful and generally friendly.

Posted on 16/05/2021 17:40

Live chat in normal times is open 0900 to 2100 Mon -Fri

Cornersteady replied on 16/05/2021 20:54

Member

Cornersteady

Caravanner

Posted on 16/05/2021 20:54

Btw the answer to one of the OP's questions might be here:

Can I still use my Site Night Vouchers when the lockdown eases?
We have now extended the lifespan of the Site Night Vouchers issued to 31 December 2020 for a further 6 months to now expire on 30 June 2021.

Goldie146 replied on 16/05/2021 21:00

Member

Goldie146

Caravanner

Posted on 16/05/2021 15:24 by JVB66

Are you saying it is/was operator error

Posted on 16/05/2021 21:00

No, it’s an annoying quirk that annoyed me when I got a new computer. So I searched out a solution.

KeithL replied on 16/05/2021 22:49

KeithL

Caravanner

Posted on 16/05/2021 17:12 by Wherenext

I do think that any leisure based industry should be open at weekends and for a time in the evenings when potential customers who work during the day and week can contact them. The fact that the CAMC continue to ignore their customers in this regard is shameful.

As regards the other problems encountered then other posters have pointed out remedies for these

However if you really want to talk about "Useless Organisation" then try having a problem when you join Scottish Power energy company. I dealt with Insurance companies during my working life and solicitors and claims adjusters and general industry to try to get problems put right and none of them came close to the ineptitude of S.P. They are definitely the worst I have ever come across. They make the CAMC look positively customer friendly.

Count your blessings as every time I have actually got through to CAMC staff they have been helpful and generally friendly.

Posted on 16/05/2021 22:49

Tried Vodafone? They're absolutely the pits when i comes to customer service and sorting out technical problems of their own making

vbfg replied on 17/05/2021 05:36

Member

vbfg

Motorhomer

Posted on 16/05/2021 14:13 by DavidKlyne

When you buy Mayday don't get this direct from Green Flag. When ever I have had to renew or make amendments I have always rang direct?

David

Posted on 17/05/2021 05:36

Your comment has made me wonder what the difference actually is between Mayday and Greenflag cover.

JVB66 replied on 17/05/2021 09:01

Member

JVB66

Caravanner

Posted on 17/05/2021 05:36 by vbfg

Your comment has made me wonder what the difference actually is between Mayday and Greenflag cover.

Posted on 17/05/2021 09:01

Mayday is an enhanced service for cc members run by green flag

We have been members for years , and have always contacted Green Flag call centre to renew or any queries

eurortraveller replied on 17/05/2021 09:25

Member

eurortraveller

Posted on 17/05/2021 05:36 by vbfg

Your comment has made me wonder what the difference actually is between Mayday and Greenflag cover.

Posted on 17/05/2021 09:25

One is £105 per year, the other is £67.

SteveL replied on 17/05/2021 09:48

Member

SteveL

Motorhomer

Posted on 17/05/2021 09:25 by eurortraveller

One is £105 per year, the other is £67.

Posted on 17/05/2021 09:48

They are however, totally different products. It all depends what level of service / recovery you are happy with.

3 people like this

JVB66 replied on 17/05/2021 10:01

Member

JVB66

Caravanner

Posted on 17/05/2021 09:25 by eurortraveller

One is £105 per year, the other is £67.

Posted on 17/05/2021 10:01

But you need to read what you get for the money,

1 person likes this

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