Processing a debit?

Surfer replied on 03/11/2016 10:22

Posted on 03/11/2016 10:22

Our membership was due for renewal on1st November and we had a letter in early October reminding us about the renewal.

We went Online and paid the membership in early October but it took the CC three weeks to process the debit!  Whycan't the CC do the debit within 2 -3 days instead of waiting 3 weeks to process the payment. 

Is this another IT faulure or just poor management?  Next year we will wait until we are chased for payment before making a payment.  We try and avoid unnecessary DDs especially if it is only once a year.

SteveL replied on 03/11/2016 10:40

Posted on 03/11/2016 10:40

 It is probably because they are all set up for DD and anything outside the norm confuses the system. Although only once a year I prefer to pay by DD, I get little enough out of my bank as it is ( but that is another thread) So they might as well do something to earn all the interest they are not paying.

moulesy replied on 03/11/2016 11:33

Posted on 03/11/2016 11:33

I seem to remember someone asking the same question last year. Is it that the CC cannot (or will not) take payment until your actual subscription is due. We pay by DD and get the same reminder with the date when payment is taken specified and it is usually the subscription date itself.

Don't do internet banking myself so it may be different, but that might be a possible reason?

replied on 03/11/2016 12:44

Posted on 03/11/2016 12:44

The user and all related content has been Deleted User

moulesy replied on 03/11/2016 12:50

Posted on 03/11/2016 12:50

Undecided It seems quite reasonable to me that CC Ltd should only take the payment when it is due and not weeks in advance.  

After all, that's exactly what they do when you stay on one of their sites! Wink

DavidKlyne replied on 03/11/2016 15:05

Posted on 03/11/2016 15:05

I agree, iI think they won't take payment until the anniversary. I must admit that I pay by DD so never really think about it much.

David

replied on 03/11/2016 15:41

Posted on 03/11/2016 15:41

I also pay by direct debit and have internet banking so I'm able to check my bank statement daily so it doesn't matter to me when it's collected.

Wildwood replied on 03/11/2016 19:25

Posted on 03/11/2016 19:25

I am sure the renewal document does or did say the payment is not taken until the renewal date. Not sure why they do it in that way but it would help the cash flow a bit if the money was taken as you renewed.

SteveL replied on 05/11/2016 09:42

Posted on 05/11/2016 09:42

I note if you are a new member, they make it almost certain you will agree to direct debit, by slapping on a £10 joining fee if you don't.

Surfer replied on 05/11/2016 09:56

Posted on 05/11/2016 09:56

I note if you are a new member, they make it almost certain you will agree to direct debit, by slapping on a £10 joining fee if you don't.

Perhaps this is the reason why the CC take over 3 weeks to process a payment as they want to lock you into paying by DD.

The way around not paying the £10 joining fee is to agree to the DD being set up to get the discount and then to cancel the DD at a later date.  I think it is very unfair to slap on a £10 joining fee if you opt out of having a DD set up.

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