Processing a debit?

Surfer replied on 03/11/2016 10:22

Posted on 03/11/2016 10:22

Our membership was due for renewal on1st November and we had a letter in early October reminding us about the renewal.

We went Online and paid the membership in early October but it took the CC three weeks to process the debit!  Whycan't the CC do the debit within 2 -3 days instead of waiting 3 weeks to process the payment. 

Is this another IT faulure or just poor management?  Next year we will wait until we are chased for payment before making a payment.  We try and avoid unnecessary DDs especially if it is only once a year.

replied on 05/11/2016 10:31

Posted on 05/11/2016 10:31

I note if you are a new member, they make it almost certain you will agree to direct debit, by slapping on a £10 joining fee if you don't.

Perhaps this is the reason why the CC take over 3 weeks to process a payment as they want to lock you into paying by DD.

The way around not paying the £10 joining fee is to agree to the DD being set up to get the discount and then to cancel the DD at a later date.  I think it is very unfair to slap on a £10 joining fee if you opt out of having a DD set up.

Many other organisations do exactly that. 

JCB4X4 replied on 05/11/2016 11:07

Posted on 05/11/2016 11:07

It’s all in the mind!!! Undecided

Are you being charged £10 extra for not taking up the DD option?.

Or

Are you being given a £10 discount for using it?

IanH replied on 05/11/2016 18:49

Posted on 05/11/2016 18:49

I'm always pleased when an organisation doesn't take payment until it's actually due. A lot of insurance companies do this.

What bugs me is when companies take payment and then take ages to despatch / deliver the goods.

Wildwood replied on 06/11/2016 14:10

Posted on 06/11/2016 14:10

The £10 is nothing more than good business sense. Quite simply the automatic renewal is cheaper to operate than having to manually process a payment each year, that is why lots of businesses do it.

Surfer replied on 06/11/2016 14:39

Posted on 06/11/2016 14:39

I have now made a note of my calender not to pay until after the 1st of Nov.  Probelm solved. Next time I buy something from the CC I don't expect them to debit my card until the goods are delivered.  Fair enough?

BTW the question was about why the CC take 3 weeks to process a debit and not about DDs and discount, but thanks anyway.  Laughing

Rushallmanor replied on 06/11/2016 15:54

Posted on 06/11/2016 15:54

I have now made a note of my calender not to pay until after the 1st of Nov.  Probelm solved. Next time I buy something from the CC I don't expect them to debit my card until the goods are delivered.  Fair enough?

BTW the question was about why the CC take 3 weeks to process a debit and not about DDs and discount, but thanks anyway.  Laughing

Surfer, you might find that if you pay after the renewal date it will be considered as a new membership!

IanH replied on 06/11/2016 18:50

Posted on 06/11/2016 18:50

The £10 is nothing more than good business sense. Quite simply the automatic renewal is cheaper to operate than having to manually process a payment each year, that is why lots of businesses do it.

It's nothing to do with being cheaper to process the payment. Quite the opposite, actually.

I don't use DD for CC membership, so I guess that my payment has to be 'manually' processed........but the only person 'manually' doing anything is me. I do it on-line with no involvement of any CC staff.

No, the real reason for a reduction for DD membership is the same as they operated at a sailing club where we were once members (Mrs H was memberhip secretary).

They realised that many people who set up DD's never actually get around to cancelling them. We had members who had long since decided not to participate in the club anymore.......but many were still paying their DD payments many, many years after they had effectively 'resigned'.

It was such a good wheeze that they offered a discount for paying by DD.......which goes against all the logic of good cash-flow (because that club allowed members to spread the cost over the year), but in the longer term they made thousands of pounds from people who had long since forgotten about the sailing club, but clearly never looked at their bank statements (an alien concept to me, but there you go........) 

replied on 06/11/2016 19:33

Posted on 06/11/2016 19:33

If you have too many monthly direct debits, they can add up to quite a lot going out each month. I recently changed my method of payment for National Trust and WWT to pay of the entire balance for the year by card payment and cancelled the two monthly direct debits.

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