Membership renewal premium

replied on 17/06/2016 19:49

Posted on 17/06/2016 19:49

In my recent renewal notice I see that my fee has gone up from £46 per year to £48 per year.  This is a 4.35% increase.  When inflation is running at 0.3% this makes for an increase that is 14 and a half times that of inflation.  And yet there apparrently is no need for an explanation of this hike in the renewal premium.   Can anyone give me an explanation before I put pen to paper with an official complaint.

Helen Aaron replied on 07/07/2016 10:31

Posted on 07/07/2016 10:31

Hi all,

Sorry its taken a while for me to jump in here but reading all the posts above it's clear there is split opinion on the increased membership price for 2016 but what is also clear is that a response from The Club is needed on these issues. An official statement was released at the end of 2015 but if this was missed please allow me to re-post:

"The Club has increased the membership subscription in 2016, mainly due to unavoidable increases in operational costs and a commitment to achieve members’ expectations for the delivery of a constantly more modern approach – incorporating continuous improvements to The Club website and developments in overall digital capabilities, including such things as mobile Apps. Look out for news on these enhancements throughout the year.

The subscription fee covers one full and one joint member at the same address, 12 issues of The Club’s magazine (worth £40 alone), and gives you access to an extensive network of over 200 Club sites and 2,500 Certificated Locations, situated in a wide-ranging choice of locations from cities, towns, villages across the regions, including prime tourist locations. As a member you can take advantage of a number of exclusive offers and discounts, including breakdown cover.  The Club also provides support through our comprehensive information and technical team and as a member you can take advantage of The Club’s legal help line, should you need it. We look forward to helping you make the most of your getaways and holidays in 2016."

I hope this adds some insight into the decision made & remember we are always available to speak to if needs be.

Thanks all

Helen

young thomas replied on 07/07/2016 10:49

Posted on 07/07/2016 10:49

as with most Club responses, anyone used to writing 'corporate speak' could have put this together...

"my household is also subject to unavoidable costs yet is pledged to a continuous improvement progrem for the enjoyment of all our family...etc, etc...."

very non informative....Undecided

....and as you mentioned the Magazine.....

july edition....132 pages, 66 pages of adverts or classifieds.....Sad

 

Fysherman replied on 07/07/2016 11:22

Posted on 07/07/2016 11:22

If the magazine "is worth £40" then I will happily forgo the magazine (it goes in the bin unopened most months) and just pay £8.

Wildwood replied on 07/07/2016 16:00

Posted on 07/07/2016 16:00

If the magazine "is worth £40" then I will happily forgo the magazine (it goes in the bin unopened most months) and just pay £8.

I assume the comparison is with the commercial magazines which are £3.99 each. The discount you want would not work because if the let you and others club opt out the cirulation woulkd drop and the advertising revenue would follow it down.

IanH replied on 07/07/2016 20:22

Posted on 07/07/2016 20:22

Sorry Helen.......another non-response I'm afraid.

When will CC staff actually be able to answer members' questions, without having to resort to management-speak mumbo jumbo that doesn't actually say anything, that they have been given by some faceless non-caravanning manager?

And to say that the magazine is worth £40/year is, frankly, an insult to members' intelligence.

I would be embarrassed and angry if I were made to pass on such dribble.

IanH replied on 08/07/2016 07:54

Posted on 08/07/2016 07:54

I just thought it sounded a bit less rude than drivel......

Wildwood replied on 08/07/2016 20:55

Posted on 08/07/2016 20:55

Sorry Helen.......another non-response I'm afraid.

When will CC staff actually be able to answer members' questions, without having to resort to management-speak mumbo jumbo that doesn't actually say anything, that they have been given by some faceless non-caravanning manager?

And to say that the magazine is worth £40/year is, frankly, an insult to members' intelligence.

I would be embarrassed and angry if I were made to pass on such dribble.

That may be your opinion but that does not mean you are correct. Some of us like the magazine and it probably is superior to the commercial magazines but that again is opinion rather than fact.

If the magazine compares reasonably well with those magazines then bearing in mind people pay that price for them the comparison is reasonable.

IanH replied on 08/07/2016 20:59

Posted on 08/07/2016 20:59

So, if the membership fee didn't include the magazine, would you pay £40 every year to subscribe to it?

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