Hyundai membership offer disappointment

JJ, yes there has been an issue reported quite recently. I can't remember the details or the thread(sorry) hopefully someone with better powers of recall than I have will be along to help further. Good luck. PS-failing further help you could contact 'Rowena' for guidance, She is the forum Manager.

It was Qashqai who had similar tow bar problems with a new X-Trail. He got the club involved and they intervened to sort it wth Nissan. 

That is a shame, because it did look like a very good deal.

It seems very odd that your Hyundai dealer cannot obtain a wiring kit for a towbar, for a Hyundai car that is often sold for towing.

Yes I can't help but think even though they offered free tow bar and fitting that they are hoping I will say forget it and sort one myself but it's principle really and I also now I won't get one ordered and fitted before date of our holiday so the pessimist in me still thinks I'm going to need to reschedule next trip 

The contract said you get a free towbar and electrics. They are legally obliged to supply that and are in breach of the contract. I would write and say that if the matter is not resolved within say seven or fourteen days that you will have the fitting done and sue them in the small claims court. You are perfectly entitled to do this.

WW, would it pay to use the Trading Standards as I'm sure that would help?

or alternatively get your solicitor to write them a letter

If the club sorted it for the other member, they should help here. It doesn't reflect well on CAMC otherwise.

"firstly the vehicle sat at the docks for 18 days supposedly to have this fitted but the team at the docks"

This sounds strange to me, I've owned dozens of foreign cars over the years but the last place I would expect it to be fitted with a towbar would be on the docks....??

Surely the supplying dealer or a nearby towbar fitter will/should be doing it....??

Are you being fobbed off with a load of baloney...?

I too believe you are being fobbed off and being told a load of porkies. My last two tow cars, both Ssangyong Korandos, have had free tow bars ,Club Schemes, fitted by the dealer no problems nor delays. Take this further via the Club.