Hyundai membership offer disappointment

Good afternoon Jasonjarrow,

Thank you for your enquiry, I have requested some assistance from my Marketing Team on the tow bar offer, I will post back as soon as possible. 

With kind regards.

Kimberley 

Thanks Kimberley I have emailed the CAMC technical team and also Hyundai fleet support over the weekend and although i'm not sure who has managed to get things sorted I've grateful to have finally had a call from the car dealers and i'm getting the tow bar fitted on Thursday this week thankfully in time for our family holiday

thanks for your assistance

On a cautionary note to having a third party fit the electrics. When we purchased a Sorento the dealer pointed out that having a third party 'break into the wiring' would invalidate the 7 year warranty.

They organised the fit and at a reasonable price.

Just giving a heads up as it were

 Depends on how good the local one is. With ours you are wasting your time.

I fear that Trading Standards are no better than many of the quangos that are supposed to protect us and set standards - the Charities Commission, Advertising Standards, various Ombudsman services, Ofgem and Of-everything else.........they have a comfortable life and hate to be disturbed by members of the public making complaints.

Waste of space.

Glad to hear that the problem has been sorted out though. Failing that, WW's suggestion of court action would have been the way to go.

Sadly I spoke to soon it appears that after first being told the fitting will take an hour then upon arrival at the dealer with the car we were told installation will take 5 hours we turned up to collect the car this evening and we were told it will not be ready until tomorrow now a whole 24 hours later

This is the worst experience I have ever had with a tow bar installation I have previously had tow bars with electrics fitted to both a Hyundai ix35 and also a Santa Fe my mobile installers on my driveway within an hour

This has completely ruined the experience of buying a new tow car via a deal with Hyundai and caravan and motorhome club and indeed despite previously having had 3 previous Hyundai cars from East London Hyundai I will not use this dealer again.

Ian, my experience with T/standards has been both positive & helpful on both occasions. One was a Garage the other was with B&Q. Both sorted in my favour. 

So I'm guessing that you would advise your clients at the CAB not to use trading standards?

This just gets better and better finally have tow bar fitted to be told by dealers that we can no longer have the spare wheel fitted underneath car since fitting of the tow bar!!

Told them to check as this can't be correct to be told they should have cut the bumper and they have therefore fitted it incorrectly but they can't actually cut the bumper themselves so it will need to come back.

The worrying thing is now they say it is okay to go away in a couple of weeks with it like this even though the tow bar is pointing down due to interference from the bumper.

for god sake anyone in my area do not touch Hyundai East London dealers with a ten foot barge pole!!

Tow bars, no matter who makes them, are attached to the vehicle manufacturers fixing points. If the tow bar is pointing down to clear the bumper then how has this been achieved? If the tow bar is fitted correctly and the bumper needs to be cut then the bumper can't be refitted without being cut. It would seem that they have changed the fitting of the tow bar to clear the bumper. I would be very wary of towing with this set up. I would also be wary of the job they have made of the electrics.
I wish you luck with this fiasco and hope you get it sorted and don't have to cancel your holiday.