Free Night Site Voucher on Renewal

MichaelT replied on 03/03/2021 15:43

MichaelT

Posted on 03/03/2021 15:43

On another forum someone has said that they were on a chat with a member of staff and asked if the club were going to give 3 months extra free membership this year due to sites being closed for 4 months nearly. The club rep came out with the usual waffle about manning phones/supporting club etc. but did say they are giving a free site voucher on renewal but it seems not to everyone only those who ask for it.

Seems a little underhanded that only those who ask will get a voucher and not a blanket policy, can someone from the club comment on this please and confirm if you have to ask for a voucher what is the best way of applying.

4 people like this

103 replies

DavidKlyne replied on 04/03/2021 22:23

Moderator

DavidKlyne

Motorhomer

Posted on 04/03/2021 22:15 by

It would be tempting to copy here the entire transcript of my on-line chat session but it would be far too long (as well as revealing all my typos!) but this, copied and pasted, is rather telling:

"...it is correct that we are not able to offer a voucher now and the agents that gave the incorrect information are being spoken to." (My bold.)

That is conformation that there were mixed messages.

In truth, I care not about getting a free night, but I do care a little about straightforwardness.

Posted on 04/03/2021 22:23

It did strike me that perhaps this issue shows up one of the problems with people working from home and the danger of communications breaking down which might not happen in a large office? I would be surprised if the information wasn't circulated but clearly not taken on board by a number of staff!!!

David

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Bakers2 replied on 04/03/2021 22:27

Bakers2

Motorhomer

Posted on 04/03/2021 21:48 by Matthews1963

The club don’t care about loyalty. They have had so many new members in the last year due to the rise in staycations due to the pandemic. All they want is money and think that the service offered through both lockdowns warrants some kind of praise.

It falls well short of fair treatment to all members and lacks any kind of customer service.

A lot of commercial sites are now more competitively priced then club sites that you actually cannot book up.

The club shut the only site in Essex years ago and has since failed to find a new location which is an absolute joke. A complete county without a club site.

Posted on 04/03/2021 22:27

Didn't know the club had a site in Essex. Where was it and when did it close?

I am a girl from Essex, note not an Essex girl 😉, but I cant recall one.

Ps no longer a member as currently no motorhome 😢 but I am disgusted reading this thread. Seriously will consider if we rejoin in the future, but we do like the CL's. I thought Virgin were bad for loyal customers but at least they don't claim to be a club...............

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Bakers2 replied on 04/03/2021 22:35

Bakers2

Motorhomer

Posted on 04/03/2021 22:23 by DavidKlyne

It did strike me that perhaps this issue shows up one of the problems with people working from home and the danger of communications breaking down which might not happen in a large office? I would be surprised if the information wasn't circulated but clearly not taken on board by a number of staff!!!

David

Posted on 04/03/2021 22:35

That's a pretty poor excuse if I might say so!

If its online chat others wouldn't overhear conversations to raise an issue?! Is everyone spoken to personally with new directives? Didn't happen when I worked, general circulation of written instructions, to be read and signed, later an email. It appears mixed messages all over the show. Could have been jumped on by 'authority' on this thread to quell all this chat - after all they alledgedly know of the thread I've read on here somewhere. Pretty poor show and follows on from other issues raised on CT. Not overly professional in any way shape or form.

It matters not to me, we are no longer members, see above, but if it's an offer it should be to all renewals even if its only for a set period!

3 people like this

replied on 04/03/2021 22:46

Posted on 04/03/2021 22:23 by DavidKlyne

It did strike me that perhaps this issue shows up one of the problems with people working from home and the danger of communications breaking down which might not happen in a large office? I would be surprised if the information wasn't circulated but clearly not taken on board by a number of staff!!!

David

Posted on 04/03/2021 22:46

The user and all related content has been deleted

Rocky 2 buckets replied on 04/03/2021 22:50

Rocky 2 buckets

Posted on 04/03/2021 22:35 by Bakers2

That's a pretty poor excuse if I might say so!

If its online chat others wouldn't overhear conversations to raise an issue?! Is everyone spoken to personally with new directives? Didn't happen when I worked, general circulation of written instructions, to be read and signed, later an email. It appears mixed messages all over the show. Could have been jumped on by 'authority' on this thread to quell all this chat - after all they alledgedly know of the thread I've read on here somewhere. Pretty poor show and follows on from other issues raised on CT. Not overly professional in any way shape or form.

It matters not to me, we are no longer members, see above, but if it's an offer it should be to all renewals even if its only for a set period!

Posted on 04/03/2021 22:50

+1, it’s a professional environment that has standards to live up to. There are a ton of company’s working from home, I’ve dealt with a lot of them over the last year-no issues other than my broadband provider took 48hrs to reply to me not 24hrs🤷🏻‍♂️. It called being professional.

nb-professional re the company not the employee. The company sets the standards.

2 people like this

peedee replied on 05/03/2021 07:38

Member

peedee

Motorhomer

Posted on 04/03/2021 22:23 by DavidKlyne

It did strike me that perhaps this issue shows up one of the problems with people working from home and the danger of communications breaking down which might not happen in a large office? I would be surprised if the information wasn't circulated but clearly not taken on board by a number of staff!!!

David

Posted on 05/03/2021 07:38

Same thoughts here but it should have only taken an online meeting (Zoom) to have briefed all.

peedee

1 person likes this

replied on 05/03/2021 08:36

Posted on 05/03/2021 08:36

The user and all related content has been Deleted User

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Rocky 2 buckets replied on 05/03/2021 08:46

Rocky 2 buckets

Posted on 05/03/2021 08:36 by

I have been unimpressed with ,"home working" on nearly every occasion I have encountered it over the last year. Lack of supervision of junior staff and lack of colleague support is a recipe for real problems now and in the future. This way of working is here to stay and important and serious issues relating to finance etc risk being treated in a slipshod manner but one that reduces their organisations costs.

Posted on 05/03/2021 08:46

Ensure you save any copies(electronic) in hard copy if poss for future disagreements or on another device👍🏻

Rufs replied on 05/03/2021 08:51

Member

Rufs

Caravanner

Posted on 05/03/2021 08:51

Personally I could'nt give a fig about the site voucher or membership extension it is the principal that counts, but, I dont think the CAMC are any worse or any better than lots of clubs, businesses, organisations, e.g. i might get a 15% discount on my caravan insurance whereas ANO might only get 10% simply because MY OH is an ex broker and knows where the pressure points are to get the best deal.

Working from home is no excuse, i worked from home for 4 years, done correctly with the right support it works and with all the technology that abounds today there is no reason why it should not work.

3 people like this

brue replied on 05/03/2021 09:15

Member

brue

Motorhomer

Posted on 05/03/2021 09:15

I think this problem was sorted yesterday, either by the details coming out on here and another internet forum and no doubt by the higher amount of CAMC customer calls coming in asking for vouchers. Not everyone will be working from home, the main problem was obviously communications. It's a pity this has left some members feeling dissatisfied but that's what happens in a muddled situation like this.

One good thing is that communications do work sometimes and the OP brought the issue to everyone's attention!

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