Free Night Site Voucher on Renewal

"This pandemic-induced working is AT home - and there is the root of the problems"

i think there are 2 scenarios

1. pandemic-induced working AT home, which for many may only be a short to medium term solution, and if implemented correctly, helps to keep the covid-19 element of our lives at bay. So many of these people dont see this as a forever thing and have probably not made any provisions for it to be a "forever thing" so probably working from the kitchen table or similar.

2. working AT home if this is to be long term, and i did this for 4 years very successfuly, you need to create the correct environment and companies who ask people to work at home have a duty of care to ensure the environment created is condusive to the work that person is expected to perform. So in my case we had a 3rd, small bedroom, which i made into an office, ideal for me as i worked with many countries in different time zones, so working at 0200 hrs was not uncommon and as i was at home it was very easily accomplished but you have to be very self disciplened.

for the CAMC home workers,  some will be stressed for sure, and the workload just now very heavy, somebody stated that the on line chat person they were speaking to was handling at least one other chat, incoming telephone calls are probably dispatched to the person who is free or you wait in queue, so if you get cut off the chances of getting connected to the original customer service rep are slim.

I dont suppose we will ever be told how many vouchers were given out, but it looks like initially somebody getting confused with a new member joining and an existing member renewing , or even a member introducing a new member, dont you get a voucher for this ?

all in all very unprofessional, but i suspect that right now the club are probably gaining more members than they are loosing, and i guess if you dont like it you probably have 3 options complain and hope you get some recompense , forget about the whole scenario and put it down to experience, walk away.   

One thing that has been highlighted to me by some who are now because of the covid situation working AT home is the lack of personal contact with their work environments,, which seems for some ,quite stressfull, as there is not the "comunication" that an office enviroment with close contact (eye to eye body language)gives

Which as those working From home(as our neighbour probably feels) is not required

and i guess if you dont like it you probably have 3 options complain and hope you get some recompense , forget about the whole scenario and put it down to experience, walk away.

The fourth option is to vent your frustration at the covert way the Club has gone about its business of treating their members with inequality. Recompense in my case does not enter into the equation, if money was my concern I would not have renewed at the end of my touring season last year.

Working from home and remotely has been done for many years by masses of people working for large international companies and organisations.  I have done it myself.  It just requires competent infrastructure and management systems something that does not seem to be in CAMC's portfolio.  I wonder if it ever will .

We do not know who is working from home regarding this event or if there are less staff available at present.

The 4th option is the important one, I think.

The posts on here and MHF clearly demonstrate the differing standards being applied. Many of those posts show copies of correspondence.

I don't care a jot whether the situation was caused by home working and consider that a poor excuse and rather a red herring. It should not have happened at all and something meaningful needs to be done to make good the situation which has upset many of us who supported the club by renewing and have not sought any form of reward for that.

To think I often tell posters that CAMC treats all its members equally! In future, I shall modify my words to be clear I am only referring to the booking system.

If it makes you feel better , then do it, no point in bottling it up, if you feel venting your frustration on this forum is the way to go, but dont expect the CAMC to take much notice, well that is my experience, that is why i am relaxed about the whole experience, but am annoyed, but not about to give myself a heart attack for what, £25 or so   

The user and all related content has been Deleted User

Having read about this on another motorhome forum I contacted the CAMC to enquire about it. I was told that they are not giving 3 months extra on our yearly subscription but I could have a free night voucher instead although they are only valid until the end of June ! As we will not receive our second Covid jab until the end of May, & we probably will not be venturing out until then it does not leave much time to use this “complementary voucher” & although they were quick to point out its potential monitory value, its no where near as high with a June expiry date as a end of August one of course.

Oh I knew about that site. Never really a club site then!