Dynamic pricing to be introduced

Of course you can still be spontaneous - just look at availability and prices a day in advance and book at that point if you are happy. You lost your deposit because you chose to book ahead, Sorry.

So are we saying that you will lose your deposit, even if the reason for cancelling is a genuine reason, one you have proof for?

There are many reasons that folk might have to cancel, bad weather being one. Easy enough to check that. Surely the deposit could be held over for another booking in those circumstances, most sites, hotels, cottages etc are willing to do that. 

Unfortunately you would still lose money if you didn't take up the "spontaneous" booking. The 21 day cancellation limit applies.

You could just turn up or phone ahead on the same day! Judging by the downturn on pitch bookings this should be possible on all but peak times.

peedee

Apparently, each late cancellation (anything inside 21 days) is now subject to individual scrutiny. Someone posted a few weeks ago about not travelling because of snow at home. They challenged the decision, but no idea of outcome. 

If you can do it, booking at very short notice means you won’t lose a deposit, but DP might mean you pay more for the pitch. It’s a question of finding out which is the most cost effective in terms of money losses. Some won’t be bothered and just go with either option. Others will look for a more customer friendly approach such as moving dates without penalty with another provider.

It’s early days yet with this new system, but would be good to get some genuine feedback around how folks go on with cancellations inside the 21 days, and see what the Club response is like.

TDA said :- It’s early days yet with this new system, but would be good to get some genuine feedback around how folks go on with cancellations inside the 21 days, and see what the Club response is like.

This is usually the sort of information that comes out in answer to AGM questions, or it may be contained in the Annual Report. Is the Club actively asking members their feelings on the new system? Core data would show how many cancellations there has been within the 21 days but will they be able to tell us how many of those cancellations were due to people just moving a booking or whether there was no corresponding new booking?

David

I don’t think there will be any admittance that there are major issues with the new system to be honest DK, certainly not beyond the apology that still stands on TP, and the occasional response from staff members. All the HQ staff who might have been involved in any decisions taken don’t seem to have put their heads above the parapet much since mid September 22. Same from Exec Committee members as well. I am sure they all know the degree of issues still to be resolved, and the degree of dissatisfaction expressed via various feedback methods, but whether “you said, we did” applies, who knows🤷‍♀️

The bottom line will be how well bookings are going. That is the only thing likely to have any impact. Feedback from users around issues will help other users, and help them negotiate the system, cherrypicking what’s best for them. 

I have seen posts acknowledging refunds have been made for last minute cancellations. Typically, on acceptance of the reason, this seems to be via the issue of vouchers covering the deposit.

peedee

Has anyone seen any evidence of "Dynamic Pricing" working in favour of the customer yet? Or is it just a One Way Street?