Club AGM 2022

But is the humour an indirect reference to some of the membership if so I remember a certain jewellery company director who thought it was fun to knock the customers.....

Worrying to read these references. 

Something needs to change.

Good to hear that you were there and could report back  thanks! 

2022 AGM questions and answers are now available >here<

peedee

Oh no, dear oh dear?!  (just had a read through  after reading a CL owner's post on Trust Pilot too.)

The new system was widely and extensively tested, in fact, the Club spent several years garnering the opinion of members and working closely with a working group of members and staff to design the most appropriate system.

The new booking system is fundamentally designed to perform as a 'late/future availability' search tool, and therefore the separate web page is no longer required.

Those two replies just about say it all. They really have no idea what members actually want and are making it up as they go along.

The bit about "we'll get used to it" was so disingenuous when so much is missing and malfunctioning.

There is a comment in one answer that deposit won’t be lost if you change site during your holiday. That doesn’t seem to match what others have been told. Or is it just a lost deposit if you make the same alteration before your holiday? 

i have no doubt they used several sources to "garner" the opinion of members, certainlly of 2 to 3 years of surveys and social media posts but I have yet to be aware of anyone who contributed to a user requirement specification. User Specs are never perfect even if you discount designer misunderstandings. However, how was something so obvious as directions to sites left out?

I don't have a problem with the statement of being designed for late/future availability. The map is a pretty good indicator of the likelyhood of it whether this month or in 6 months in the future. I don't see it as essential to present availability in any other way on the web site.

peedee

I don't have a problem with the statement of being designed for late/future availability. The map is a pretty good indicator of the likelyhood of it whether this month or in 6 months in the future. I don't see it as essential to present availability in any other way on the web site.

I don’t either, but then the map scrolls and zooms very well on all my devices. From what I’ve read on this and the other thread that is not always the case, even with not very old equipment.

Thanks for pointing it out - though I came away thinking that CL owner is relying too much on theClub for his advertising, marketing and publicity. - and is complaining too much.about the Club. He could instead think how he would sell his site if he ran a “grown up” site outside the Club altogether. Lots of owners do that successfully.