Awful! Firstly, the camp images on trip advisor or Caravan Club www are not reality. The pitches are overgrown, crammed in, dirty and unorganised. They haven't been mowed in weeks; some are dustbowls. Glamping cabins seems to take priority here. On arrival we waited for 40 minutes whilst the camp had a "meeting". This only ceased when a French lady knocked continually for 5 mins. She was very upset and had a stand-up row with the owners. We were allocated a pitch, which was only 4 meters long (8m motorhome booked) and had a tent halfway across it. The caravan club need to rethink this camp. We were then visited on night 3, as they didn't know our name?? Also, our pitch was allocated the next day to another UK couple, despite our reserved sign etc. Management haven't a clue. Lots of very noisy families till late, no regard for your pitch, walking through it etc. Facilities WC poor, e.g. missing toilet seats, dirty, no paper. There are building works for the cabins (piles of new and scrap wood) in several pitches. The pool complex is lovely however, although we were thrown out on the last night for wearing swimming shorts! Why??? Ironically, the image on the site website shows soneone wearing shorts just like ours! When I told the member of staff that we had walked past her all week with no issues; I was called a liar. We saw lots of French families, German, Dutch and British wearing shorts all week. We were told to go shopping for new ones! Shame management couldn't/wouldn't stop dangerous behavior in the pool, or the substantial use of balls in the pool (also forbidden, but not challenged). The bar equals a meagre stocked fridge, limited menu. Finally, the rubbish bin area is disgusting; overflowing throughout our weeks stay and swarming with wasps as a result. Will not be coming back sadly.

Comment from the Club:

The site was recently visited this year by an experienced Club representative to ensure the quality and safety for Members. The site has changed ownership again and we have been assured of the following for 2024:

1) There will be a security guard on duty at night who will let members access the site as they get off the late ferry. Members can also leave for the early ferry with the barrier code given to them by the site. The campsite is fenced with a gate and coded barriers and is situated 5 mins after leaving the ferry port.
2) Each sanitation block will have its own designated cleaner for 2024 to keep the standards consistently high.
3) There will be no building work in 2024 as the swimming pool is completed as is the renovation of the sanitation buildings and the installation of the wooden lodges.
4) When members arrive in low season they are asked to choose their pitch from the many on site but in high season they may be allocated a pitch if arriving late in the day. There are an equal number of camping pitches as mobile homes and Chalets on the site
5) The new outdoor pool area has a small toboggan and sunbathing area next to the small bar and snack restaurant. The majority of French campsites ask their customers to use swimming trunks rather than shorts for hygiene reasons.

We are confident that with the new management and investment in this site Riva Bella remains a safe and convenient stopover for the ferry to and from Caen 05/12/23