We travelled down early and found ourselves in second place in the queue to enter, great we thought I went to the office to make sure we would enter in order and was reassured that the wardens would come and get each of us in the queue in turn. I needed to walk the dog after the long journey, so I walked the park to scope out potential pitches confident that if we did not get first choice we would get our second being second in queue. But know just before 11am the office was swamped with people who had turned up later than us and were being booked in and were now grabbing all the best pitches,not wanting to cause a fuss we joined the queue and looked for a pitch, surprise! surprise! all the best pitches had gone to the pushy late people, we ended up picking a pitch in the mud not happy, as I unhitched my wife noticed people on a hardstanding pitch on the front leaving so she ran the the kids in tow like a gazelle to the pitch, left the kids on the pitch then went back to the office to change pitches. success a front pitch in prime location. We then had a great week until the end, the day before we were meant to leave we asked the office if we could stay one more day as the kids wanted to go to the late night Monster truck show in Looe, to be told No! we are full, erh! no your not there are spaces all over the site, but she looks at her screen again and says no we are full come back later it may change, again not wanting to cause a fuss we went out for the day and told the kids sorry we cannot see the monster truck show as we will have to pack up later ready for the drive home tomorrow, come back that evening and surprise! surprise! again there are lots of available pitches, this left a bitterness to this holiday it started badly and ended badly, please caravan club sort out the staff and implement a better entering system that is fair for all. I would go back again as the location is amazing but all the wiser to the shambles of finding a pitch.
Comment from The Club:
Many thanks for leaving a review. We just wanted to explain that arrivals at this site should be after 12:00, as per Club Site rules. Arriving early on site does cause issues as once the arrival area is full, it blocks the exit for departures. However, the wardens did their utmost to help as they did not want to have to send you away to come back at the correct arrival time. Other people already on site were changing their pitches as people departed, which is why the reception area was busy. The site is almost always fully booked during summer as it is a very popular site in a wonderful location. Unfortunately the wardens were not able to book you an additional night as the site was fully booked. Due to the bad weather there were people that cancelled later that day, which is why there were a few empty pitches. However, the wardens could not give pitches away that were already booked. If they had availability at the time they would have been more than happy to assist and were sorry they weren’t able to on this occasion. I hope this helps explain and clear up any confusion.
