This is a relatively expensive site that seems to rely on its location reputation to mitigate the very poor facilities, lack of signal strength and unhelpful staff. 1. Signal strength was especially poor - some of us need to keep in touch with dependent others. When we asked a site warden about a signal we were told we’d have to go offsite or use the phone box. The member of staff seemed more concerned about their site management tasks than member dissatisfaction. Booster cables were available but these were charged for. 2. The facilities were very old and impossible to keep properly clean - cracks in tiles and porcelain sinks. The shower heads looked unhealthy and one of the cubicles was covered in talcum powder (the fault of a user obviously but The Club should remind its members that they need to clear up after themselves when using the facilities. Talcum powder in particular is a health hazard). One of the blocks contained a very small corner basin for hand-washing. Not all the hand wash receptacles were full either. 3. In general the site wardens seemed to spend most of their time on tasks that avoided coming in to contact with site users. To conclude, this site is stuck in a time warp. It is not OK in the 21C to shrug off poor signals, poor facilities and poor customer service. Yes, some people like not being in touch with the outside world but that should be an individual choice not a club choice. Land management and maintenance is important of course but it should not be more important than customer service.