Stayed here 1-4thJune. Booked in ok, thought we had all keys needed until we tried to use toddler bathroom. Reception was closed so rang bell & assistant wardens appeared. We asked if we needed a key & we did but was shocked at the abrupt response. We apologised & didn't realise they worked only until 5pm & returned to our pitch 143. The following morning the same gentleman informed my husband we were not to use the grass area at the side of our pitch as they need access to bins. My husband questioned why all other pitches were allowed to use theirs but no response was given. As I believed this to be a personal grievance following on from the previous event I questioned him outside reception. It was still obvious he was disgruntled & admitted to being annoyed. I expressed my thoughts on customer relations & how we had been left feeling. We shall not return to Southport because of this. We feel unfairly treated as we chose a pitch unaware (no signs) we were a inconvenience to them. We have never been treated this way. I suggested when people book in & it clearly states there is an infant with them they offer the toddler room key. The other staff we dealt with were lovely. The showers clean but unfortunately the park was off site out of parental view unlike other sites. When reading the comments book others express the same views. Costly for what it is.