Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 4 of 5

Good for families

Great Shoreside Position – Shame about Belligerent Staff Member

We stayed here in July and picked the site for its close proximity to the shore and as affiliated to the Caravan Club expected a high standard of service. We were not disappointed with the pitch as we were lucky enough to be shown to a front row position which was fabulous. There was a lovely sunset one night and the views are great. The shop, as others have pointed out, is well stocked. However, the attitude of a particular member of staff who seemed to be in some position of seniority was most strange and frankly rather rude. There are two toilet/shower blocks and we used the one nearest the shore. The ladies showers (not the gents ) operate by push button. I can understand how this system helps conserve water, however it’s set to very brief (15/20 seconds) and not very hot flows so you can end up searching blindly for the button before you’ve chance to rinse the shampoo out of your eyes. A bit tedious but not a deal breaker. What I did find unacceptable was that the stools were missing out of about 3 of the 6 (I think it was) cubicles which without benches to leave your clothes/towels/toiletry bag on made them more or less unusable. They could also have done with more hooks to hang your stuff from. One morning I turned up but couldn’t get a shower because the only ones left unoccupied were the ones without stools, for obvious reasons. Another lady was also bemoaning the lack of stools. Also, the water wasn’t draining away quickly enough from the adjacent showers so that the floor of the end cubicle was ankle deep in everyone else’s water. Not very appealing. So off I went to report this to reception expecting that they would oblige with more stools but was completely stonewalled. Apparently, the reason they don’t have enough stools is because customers steal the stools quicker than they can replace them. The inference being it wasn’t their fault therefore there was nothing they could do about it, I just had to use stools from other cubicles (which were already occupied)! I can’t honestly believe these had all been stolen so recently that they’d no time to replace them and in any case I felt that this was their responsibility regardless of how it had come about. I felt like she was almost saying that if it wasn’t for you inconvenient customers we wouldn’t be in this position. When I mentioned the water backing up she didn’t even want to know which cubicles were affected. In fact, she didn’t even address this problem. There was a complete lack of concern and no apology forthcoming on either count. Her manner of speaking was both dismissive and defensive. She clearly wasn’t bothered about maintaining good customer relations, even in appearance if not in kind, as this was all within the earshot of new arrivals checking in and other customers. This is why I’m assuming she must have been in charge. Prior to this discussion I had asked if there was a customer postbox I could use for my postcard. This same lady pointed behind me and spoke to
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