We were coming up from deepest Sth Wales and the traffic wasn’t very friendly. I rang early afternoon to advise of our possible late arrival and spoke with Carol. She was very warm, friendly and understanding. I rang again at Newark, so close but so far, and Carol answered. Again, a warm and friendly response. On arrival, she couldn’t be more welcoming and very understanding. Arriving at dusk we couldn’t see a great deal of the campsite, but what we saw was immaculate. We cannot thank Carol enough for her understanding, thank you.