Having had a long journey, we arrived and checked in ... the check in was rushed and we were told only grass pitches were available. We were left at the barrier waiting for some considerable time, we had to go back to reception and ask them to open the barrier! ... I had been the only person checking in, so not down to dealing with another check in. We managed to locate a spot, but totally unsuitable as one of us has a disability, and we have dogs ... ground muddy and uneven, we won't be able to put up awning, and won't be able to secure dogs or tie up outside without risk of them annoying the motor home we are immediately behind. Sadly the pictures on the website do not reflect the actual site, if you are expecting tree-lined rows, forget it,those trees appear to have been replaced by ranch fencing which now acts as a barrier for back to back pitches. It is unlikely we will be staying here for long unless a hard standing pitch becomes available in the next day or so. First impressions are not great :-(