On arrival to the site the wardens weren't very welcoming which is very different to every other CAMC site we've been to. The shower block is very dated and needs some essential work doing. The washing up facilities are outside and it was bitterly cold when we stayed. The baby and toddler room had a large dead cockroach in. The hot water ran out at 10am one morning and when we told the wardens they said no-one else had complained and when we left early again they re-iterated there was nothing wrong with the water as if we were making it up. There was a constant humming noise day and night form the wood factory which sits right next to the site that isn't mentioned anywhere. This makes sleep very difficult. Good location as close to Chirk castle, the canal and aqueduct and train station, lots of nice shops in Chirk itself. The play area was none existent but we had been made aware of this before hand by CAMC. We don't like leaving negative reviews but we felt so disappointed that we came home early from our holiday. We've also complained to CAMC so not just having a rant in a public forum. The site is apparently due for update in 2019-2020 so hopefully will be much better stay after this.