Needs a bit more customer focus
We like the site and area so visit Hillhead every year. This time we noticed a significant difference in 'customer care'
Firstly I arrived early..11.15. Yes I know, but I could not find a lay-by in the area so thought as it was low season Id be OK.....Wrong..I was told that they no longer tolerate early arrivals, and whilst I could choose my pitch ( which I did as there was plenty of choice) I could not book in until the warden gave his permission. So I waited for 30 mins in the arrivals lane like a naughty school boy.
All a bit childish really.
The site facilities blocks were fine but in the Gents, three of the six toilet cubicles were permanently closed, and of the other three, one had a faulty cistern that made a horrible din throughout the building when filling and was in desperate need of a plumbers skills, so effectively two toilets in use, and one morning we were down to one. Closing basic facilities like loo cubicles is unacceptable just to save cleaning them.
In the laundry room one day there was an infestation of flies, and whilst they were treated and dead there were literally hundreds of them all over the room, so many it was difficult to get to a washing machine without walking on them. Not very nice at all and left there until the daily cleaning was done.
Glad to say that sun, sea and shopping were as good as ever.
Lisvaneblue
Reviewed on 23/10/2019 07:34
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