The facility block will be locked, as they are on many sites, to prevent the public having access but it sounds as if there is a problem with heavy doors. I suggest you report this to the club unless you’ve spoken to the wardens about it.

You are permitted to pitch either way round and the diagram shown on the downloadable Hawes site plan makes this clear. (Note the text)

 We stayed at Hawes site in June this year ,and do not think that any of the staff, were "abrupt  and it is not unusual on many sites to lock  to have to be locked that have problems with off site people useing the facilities,and as for the doors being stiff? my wife did not have any problems with the radar key fitted (on the majority of sites now)disabled room,if she had i would have been first to "assist" and advise the site staff (did you mention it?)

I don't have a radar key. My mobility had really deteriorated just before present holiday and was particularly bad on arrival at Trewethet (sp) site. The staff hapilly loaned me a key during my stay.