We visited Hawes in August, we travelled over 300 miles and were dreading the journey but left early and did well, completing the journey in six and a half hours. The book says to ignore satnav on arrival from the east which we did, but it was actually spot on and as a consequence of this we ended up the other side of Hawes and had to run around, no mean feat with a caravan on the back. We were ‘greeted’ by a disgruntled warden who asked us to leave the site as we were early and told us ‘you have passed at least ten lay-bys you could have parked in’. We parked up in a nearby industrial park, as told, and returned later. Not the best start. The site itself I would say is a bog standard CAMC site. The best area is the service pitch part but £4.40 per night extra?? It’s location is superb, a short walk to Hawes, Hardraw Waterfall and the Wensleydale Creamery, everywhere else is a good drive away so be prepared to travel. We found the wardens unhelpful and unfriendly, they barely managed a wince let alone a ‘good morning’, the only time we saw them was when they emptied the bins, they remained huddled in the office, one of them actually stood in back room ironing on one occasion! There were thistles and nettles growing on pitches, the grass remained uncut and the toilet block walls were covered in dead midgies and windows covered in midgie covered cobwebs. The smell from the nearby farm was retching. Luckily we were aware of this before arrival and parked as far away as we could but it was still pretty strong. We decided to leave a day early and gave the wardens over 72 hours notice. The warden said the refund was in place but didn’t need the card to complete the refund. After ten days no refund. Turns out she did need the card. When the staff at Hawes finally answered their phone, this after I left a message which went unanswered, she was rude and kept repeating ‘You’ll have to get in touch with Head Office as it’s out of our hands’. Basically they messed up, I had to accept site night vouchers instead which is fine, though I would have preferred not to have made several phone calls and sent emails in order to get customer satisfaction.