I phoned the site a few weeks before our break and got a very pleasant warden having looked on line and seen that the time we wished was fully booked, she looked on her booking list and told me that my dates would not be a problem 1 pitch with awning. A few days before we were due on site I phoned again and asked if a serviced pitch was free, again getting a very pleasant warden and she modified my booking and sent me an E mail right away. My wife and I found the site to be very good and the staff all very helpful. The site is situated close to town which has plenty of eating places and watering holes. I think our only moan would be the state of the roads leading to Hawes itself perhaps not the wearing surface but the state of the plant life at the side of the roads and the number of tight bends and dips after leaving the major road system, but there again one is in the middle of a national park and rural setting. Again a very good break with good caravan club staff.