We had a couple of nights booked and paid for here. Unfortunately we had to change our plans at a very late stage (on the day). I phoned the site and informed them for which I was thanked. I asked about cancellation terms and the lady said the office will get in touch but they never have despite me chasing this up. I wasn’t expecting a refund but it would have been nice to be offered a chance to take those nights some time in the near future. I can’t comment on anything else as we didn’t get there (the review programme forced me to put in a score) but beware of booking this site as they are uncommunicative and inflexible.