We have been a member of the caravan & motor home club for 26 years & have never experienced anything like this site before. We arrived early as we had been travelling over night, 11 instead of 1pm. The site was less than half full. We were advised to vacate the site & premises to return at 1pm. We did so, returning as close to time as expected after driving round for a few hours. On arrival another caravan had arrived, the couple told us they had arrived 30 mins too early but were allowed to wait on the premises (on the huge clear drive way). My husband got out the car & was told this couple will be booked in first because they arrived at the right time. Fair enough we thought. Our son was asking for the toilet & with the toilet not being set up he asked could he please have the code for the toilet as he was desperate, he was told no you can't have it until you have checked in. Absolutely disgraceful!. And why on earth they couldn't say park up and come and book in later when reception open. I spent 20 minutes of our stay picking up used cigarette stumps fr thw pitch.The manger of this site made our experience & start of our holiday very unpleasant. Regularly walking around observing what you were doing. Luckily we had only booked on here for the 1 night, we couldn't have tolerated much longer to be honest. The cleaning of the site toilets was 10.30 till 11.30, our friend who was on holiday actually took short, he has a bad bowel medical condition & was told no they will be open in an hr, he said you can use the disabled toilet, so friend asked don't you need a key, he replied yes as he smirked. Saying that the toilets were clean but very dated. If we hadn't have been tied into the policies & procedures of cancellations we would have gone elsewhere. This experience was one of our friends first caravanning experiences & we had reassure them that all sites aren't like this.