Planned a weekend away with friends to Durham Grange. We had been informed that we couldn't pre-book two pitches together but to arrive as soon as possible after 12.00pm which is quite fair. We arrived at 1pm and checked in and paid, but our friends couldn't arrive till later in the afternoon due to work. I did try and pay for their pitch but to no avail as it is a very strict rule. I didn't appreciate at all to be told that the site is not that big and we could easily walk to our friends. Just a new Member to the Caravan Club and have used quite a few sites now and have found that staff have been very friendly and helpful, it was very disappointing to be greeted with such a negative, abrupt attitude on Reception. We wouldn't use this site again if we ever wanted to go with friends, but the site itself was fine. Shame about Reception.