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satsam
Reviewed on 05/08/2016 20:49
patandclive
Reviewed on 03/08/2016 09:54
Stayed here for a weekend for a much needed get together with the family, only to be completely ruined by one of the wardens who was very rude and basically put an end to our night. We had a stove burning wood (was not on the ground) for around 3 hours until a warden approached our camp and was immediately obnoxious and very rude, demanding that we put out our fire and that she wasn't moving until we had done so as it clearly states in the "club rules" that open fires were not permitted. It was clear that we were in control of the fire (and had been all evening) and it wasn't causing excessive smoke or damage to the ground in any way. We were all so taken aback by her unnecessary bad attitude and immediately put out the fire. She then preceded to also complain about our noise. We were not making excessive noise other than chatting to each other outside around the fire and it was only around 10pm at this point. We understand that there are rules but we also understand manners and humanity and feel that she really didn't need to be so rude and abrupt straight away. It really did ruin our night and we won't be visiting this site again. We also feel that closing the toilets and showers at 10am is ridiculous. Why not clean them in the afternoon when guests are either out for the day or unlikely to take a shower at this time? It was a nice site with good facilities, and really enjoyed the fish and chips on the Friday night. However, please remember that people are on holiday, and in general, respond more positively to people who have manners and some respect for their customers.
Message from The Club
Thank you for your review. We’re glad to hear that you enjoyed your time in the area. We regret to hear, however, that you did not feel the customer service was up to standard. We would welcome you to contact us directly if you wish to discuss your experience in further detail. We look forward to the opportunity to welcome you back to experience the high standard of service we have become known for.
We visited clumber over a long weekend at the start of the school holidays. The site was fully booked so when we arrived a little early we expected to have to wait to get on to a pitch. We were pleasantly surprised that the wardens were ready and waiting to check us in and get us on site asap. The wardens were very helpful and friendly throughout our stay. They work incredibly hard to maintian some of the best standards I have experienced since we began camping/caravaning 6 years ago. We used the shower at different times of the day and evening and never once had to queue or found them anything other than immaculate, impressive given they were fully booked. The facilities are well maintained and plentiful including privacy cubicles and toilets, the pot wash is inside and was always clean and tidy and bins were never fulll. The shop on site is more basic than some but there's a fish and chip that visits on Fridays and sainsburys is only 10 minutes down the road. The kids enjoyed the freedom of the site and safety it offers, riding their bikes, playing in the playground and making new friends. The park itself is just on your doorstep and so this added to the sense of space and ease of walking the dog and tiring the kids out. Come 10pm a vale of silence fell over the site and remained there until a very civilised time on each morning. People were friendly and pitches well spaced out so you never felt on top each other. Clumber is a beautiful place and its ease of access from well maintained roads makes it the perfect stop off or weekend getaway. We plan to return regularly to recharge our batteries, give the kids the freedom to run and play and enjoy the peace and quiet this site offers. We were sad to leave but have already booked our next stay.
Walker 80
Reviewed on 31/07/2016 11:04
