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Rated 4 of 5

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Good for families

MAD

YES ANNOYED AND UPSET Me and husband booked this site in August Never been before checked in given map as usual went to find pitch just through barrier husband had to stop. No marking to say which way to go Barrier came down on our caravan warden came over to see damage and said He could of stopped barrier but was busy talking ,wasn;t watching camera. We set up van then returned to hand key in stating our pitch number Husband still foaming about damage to van Warden was checking barrier and said everything was ok no damage We have just been sent a Bill for NEARLY £3.000 THATS WHY WE ARE ANNOYED NO MORE THEN ANNOYED SEETHING WE USED THAT BARRIER FOR A FULL 6 DAYS NOTHING WRONG WITH IT Feel s like we;ve been charged for site improvements
AMY57 profile picture
Caravanner

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Lyraprimrose replied on 07/12/2018 06:17

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Lyraprimrose

Motorhomer

Posted on 07/12/2018 06:17

How can they charge you for barrier hitting yr van.....one they should have been watching the screen, and 2 it should have a safety cut off surely.   I would fight the bill 

replied on 07/12/2018 07:17

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Posted on 07/12/2018 07:17

I assume that you were not tailgating and, if so, I would not get annoyed as I would not be paying. 

moulesy replied on 07/12/2018 07:55

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moulesy

Caravanner

Posted on 07/12/2018 07:55

I know this site well and I don't understand why you had to stop within range of the barrier - the first turnings are well past it.

Having said that, I would also be pretty annoyed at receiving this bill - if the warden said there was no damage at the time it is entirely unjustified. Was there any damage to your van? If so it might be worth pursuing damages through your insurance company.

Whittakerr replied on 07/12/2018 08:58

Whittakerr profile picture Member

Whittakerr

Caravanner

Posted on 07/12/2018 08:58

To my mind if the barrier came down while a vehicle was still under it, the barrier is either faulty or was installed incorrectly. There should be a sensor to detect if a vehicle is still there.

I certainly would not be paying anything for barrier repairs and would be claiming from the club for any damage to my vehicle or caravan.

JVB66 replied on 07/12/2018 11:01

JVB66 profile picture Member

JVB66

Campervanner

Posted on 07/12/2018 11:01

I do not understand why you had to stop when not clear of the entrance barrier? but i agree with others  do not get stressed just do not pay as there should be a "fail safe"  on the barrier but then we do not the whole scenariosurprised