Before I arrived at the site I read two negative posts that raised my concerns about my booking which was due to start on the Sunday. I phoned to the site Friday afternoon and had to leave an answer phone message with a request for a call back. I didn't receive the reply until Saturday morning due to the wardens being extra busy that afternoon. By this time I had given up hope of the callback and thought the negative posts must be true. I was about to cancel my booking when the call finally was returned. Assistant Warden Ali explained the steps that had been taken at Chester Fairoaks site and reassured and allayed my doubts. I was greatly impressed by Ali and decided to trust her judgement. I arrived on Sunday and spent the next seven nights on the site enjoying all that the area could offer. There is so much to see and do its a great area to visit. The lesson that I learned is that everyone is entitled to post their opinion, not all of us see things the same way. By trusting Ali and the other wardens I knew that they would do their best to manage the site and my stay there, which they accomplished. The book cover may look different to the story inside but once you get into it you might be pleasantly surprised like I was. Fairoaks is well worth a visit.