Good location and clean site. When signng in I asked a couple of questions but kept getting told it’s all on the sheet. I later found out it wasn’t all on the sheet. And at 11am when we were ready to go I realised that we hadn’t washed up breakfast things. I walked to the block with the dishes to find a rope across. I waited for some time and when the cleaner came out he put the rope back across and went to clean the men’s toilets. I went over explained the situation and apologised, and asked if I could nip in now and quickly wash up. He referred me to the allotted cleaning time. I asked if I could use the laundry room sink instead with no rope across, if I left it spotless, and he said absolutely not. Technically, of course he was right, the laundry room wasn’t for pots and the rope across would only be taken down at the allotted time, even if there was no one still cleaning in there. But a smile and him saying, ‘I’ll let you in to the dish area as you want to be on your way’, would have cost nothing as nobody else was about. This isn’t a site that goes the extra mile to keep clients happy, just does what it says on the tin and absolutely no more.

It’s so nice to stay at sites where the staff are friendly. We won’t be staying here again.