Customer service?
Oh dear!! A great site let down by unruly site staff who were more bothered about taking the money off the new arrivals (and cleaning their own caravans) than looking after the members already on site. A visit to charm school would not go amiss!! Don't get me wrong, the site is very clean and in a great location, but this is the most expensive site we have ever stayed at, and really I expected better. The noise of the local football club was a slight distraction, but it was more amusing than anything else. My gripe is with the staff turfing people out of the shower block on the stroke of 10:30 so they could clean it. This was due to the other block being closed for refurbishment, but that meant more people using the one block, and it didn't matter if you did get up earlier, there was usually quite a queue due to some who seemed to take forever to shower and use all the hot water! My partner witnessed 3 men in the ladies before 10:30 telling young kids to 'get out', and they only backed down when confronted by her telling them off (and without abuse)!! The disabled toilet and laundry were similarly policed. On being told that by talking to the member of staff cleaning the laundry room would only delay my partners intended use of it, the member of staff was politely told that she could have easily started the dryer going in the time it took the staff member to tell her that!! I expect that we will go back at some point, but we won't rush back!
